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- Tasks: Provide top-notch IT support and maintain systems both remotely and on-site.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Enjoy a competitive salary, share equity, and unique perks like birthday days off.
- Other info: Flexible working hours and great opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in ICT support and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Location: Plymouth
Salary: £30,000 - £35,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) - Weekend 'On-Call' Rota
Who are we: Flotek Group are one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. We deliver every product and service with expertise, passion, and heart.
About the Role: We are seeking an enthusiastic and customer-focused individual with previous experience in the ICT sector, ideally within a 2nd Line IT Helpdesk or IT Delivery role that includes face-to-face, on-site support. The successful candidate will be responsible for troubleshooting, supporting, and maintaining IT systems both remotely and on customer sites. This role is primarily office-based, with regular site visits to partner premises when issues require hands-on intervention. A company vehicle will be provided for on-site work.
Key Responsibilities:
- Respond to user enquiries and provide technical support through various channels such as phone, email, chat and on-site face-to-face.
- Resolve problems by applying known solutions or escalating more complex issues to higher-level support.
- Attend partner sites to diagnose and repair services when needed, including ticket escalations, maintenance tasks (PC rebuild, fault diagnosis, PC repair) and installations/setup of small projects works (laptop delivery/setup, PC upgrades, firewall swap, etc).
- Perform routine maintenance on hardware, software, and networks to ensure optimal performance.
- Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues.
- Create and maintain detailed records of user requests and reported issues in a ticketing system.
- Install and configure software applications and operating systems.
- Prioritise and categorise tickets based on urgency and impact.
- Create documentation and knowledge base articles to assist users in resolving common issues.
- Ensure all open cases are updated with relevant information and customers are regularly updated.
- Provide excellent customer service by communicating effectively and professionally with end-users.
- Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development.
What we're looking for:
- A 2nd/3rd line ICT background with service desk experience preferred.
- Comfortable supporting partners remotely and on-site.
- Solid customer service experience with excellent verbal and written communication skills.
- Loves working as part of a team.
- Comfortable using CRMs and documentation solutions.
- Full UK driving licence.
Benefits:
- Competitive salary of £30,000 - £35,000 per annum (experience depending).
- EMI Share Equity Scheme - own a slice of the Purple Pie.
- Day off for your birthday.
- Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts through Perkbox.
- Social events and team building opportunities.
- Opportunities for professional growth and development.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
IT Helpdesk and Field Maintenance Engineer in Plymouth employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk and Field Maintenance Engineer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Flotek Group or similar companies.
✨Tip Number 2
Prepare for those interviews by practising common IT helpdesk scenarios. Think about how you’d troubleshoot specific issues or handle customer queries. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your enthusiasm for new technologies and how you keep up with industry trends. It’ll set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Helpdesk and Field Maintenance Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in IT Helpdesk or similar positions, and don’t forget to showcase your customer service skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to join Flotek Group and how you align with our values.
Show Off Your Technical Skills: In your application, be specific about the technical skills you possess. Whether it's troubleshooting, software installation, or network maintenance, let us know how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT helpdesk and field maintenance. Be prepared to discuss troubleshooting methods, common issues, and solutions you've implemented in the past. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, think of examples where you've provided excellent service. Prepare to share stories that highlight your communication skills and how you’ve resolved user issues effectively. Remember, it's all about making the user feel valued and understood.
✨Familiarise Yourself with Flotek Group
Do a bit of homework on Flotek Group and their core values. Understanding their mission and how they operate will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company and its culture.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with questions! Ask about team dynamics, ongoing training opportunities, or how success is measured in the role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.