At a Glance
- Tasks: Provide 2nd and 3rd line support for applications and manage incident resolution.
- Company: Join an international company with a focus on innovation and collaboration.
- Benefits: Competitive salary of £35K - £40K and opportunities for professional growth.
- Other info: Dynamic work environment based in Peterborough with excellent career advancement potential.
- Why this job: Make a real impact by supporting cutting-edge applications and enhancing user experience.
- Qualifications: Experience in application support and strong communication skills required.
The predicted salary is between 35000 - 40000 € per year.
Our Client, an international company, is looking to recruit an Application Support Analyst with experience of 2nd and 3rd line support. The main responsibility is to provide day-to-day operational support for the Clients Application Portfolio, through the effective use and management of incidents, requests, and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition, you will provide appropriate SharePoint expertise, in terms of support, content management, and development of sites, services, and functionality.
Responsibilities:
- Provide 2nd and 3rd line support for the Clients application portfolio.
- Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising.
- Liaise with 3rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA.
- Manage all system access requests.
- Own application/system documentation and the data repository that holds that information (i.e. SharePoint).
- Provide technical support to the application architect and project services as required for project deliverables.
- Ensure that pro-formas are completed and submitted and track delivery.
- Provide test support for new and enhanced systems/applications.
- Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved.
- Own the Configuration Management process.
- Responsible for scheduled maintenance and capacity planning.
- Ensure that security, compliance, and legislation are considered in all aspects of the role and associated processes.
- Responsible for the development and maintenance of the Clients data warehouse.
- Run reports and conduct analysis in-line with Business/Management requirements.
- Responsible for the provision of performance information, ensuring timely, accurate reports are provided to the necessary parties.
- Work with the Application Architect and Project Services to ensure that data/information analysis and reporting is considered in the development of new and enhanced systems design to ensure consideration is given to the linking, matching, and cleansing of data across systems.
Experience:
- Proven experience working in 1st and 2nd line support role.
- Experience of working with ITIL processes within an organisation, in particular, incident, request, change, and problem management.
- Experience working in a customer-facing technical role.
- Proven experience working with and managing 3rd party suppliers.
- Experience managing assets, both hardware and software.
- Knowledge and understanding of the application portfolio.
- Excellent team working and interpersonal communication skills.
- Exceptional oral and written communication skills.
- Good team player and collaborative.
- Ability to work on own initiative and with minimal supervision.
- Technical background in application support and maintenance.
The position will be based in Peterborough. The salary for this role will be in the range £35K - £40K. Please do send your CV to us in Word format along with your notice period and availability.
Application Support Analyst with 2nd and 3rd Line in Peterborough employer: Onyx-Conseil
Join a dynamic international company as an Application Support Analyst in Peterborough, where you will thrive in a collaborative work culture that values innovation and employee growth. With competitive salaries and opportunities for professional development, you will play a crucial role in managing the application portfolio while enjoying a supportive environment that encourages continuous learning and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst with 2nd and 3rd Line in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to application support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you’ve got experience with SharePoint or ITIL processes, be ready to discuss specific examples of how you’ve used these in past roles. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Application Support Analyst with 2nd and 3rd Line in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with 2nd and 3rd line support, ITIL processes, and any relevant technical skills. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Communication Skills:Since this role involves liaising with 3rd party suppliers and providing support, it's crucial to showcase your exceptional oral and written communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Your Problem-Solving Abilities:As an Application Support Analyst, you'll need to identify performance trends and resolve issues. In your application, share examples of how you've tackled problems in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. Make sure to include your CV in Word format along with your notice period and availability. We can't wait to hear from you!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Applications
Make sure you have a solid understanding of the application portfolio you'll be supporting. Familiarise yourself with common issues, performance trends, and how to monitor them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Brush Up on ITIL Processes
Since the role involves working with ITIL processes, it’s crucial to understand incident, request, change, and problem management. Be prepared to discuss how you've applied these processes in previous roles and how they can benefit the company.
✨Showcase Your Communication Skills
As this position requires liaising with 3rd party suppliers and providing technical support, strong communication skills are a must. Practice articulating complex technical concepts in simple terms, as this will demonstrate your ability to work effectively with both technical and non-technical stakeholders.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experience where you successfully managed incidents or changes, and be ready to explain your thought process and the outcomes.
