At a Glance
- Tasks: Manage and grow customer accounts while building strong relationships with key decision makers.
- Company: Join Flotek Group, the UK's fastest growing Managed Service Provider.
- Benefits: Earn a competitive salary with an OTE of up to £100,000 and enjoy flexible working hours.
- Other info: Opportunity for career growth and participation in a staff share equity scheme.
- Why this job: Be at the forefront of IT and telecoms, making a real impact in a dynamic environment.
- Qualifications: Strong account management experience in IT or telecoms and excellent communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Operating out of Head Office (Bridgend), Significant travel with accounts throughout the UK
Salary: £35,000 - £40,000 per annum (OTE of up to £100,000)
Job Type: Full-time, Permanent
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)
About Flotek
Flotek Group is the UK's fastest growing Managed Service Provider, delivering IT, communications, cyber security, connectivity and managed technology services to small and medium sized businesses. We are looking for an experienced Senior Sales Account Manager with strong IT and communications experience to manage, develop and grow a portfolio of customer accounts.
About The Role
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations, and account growth. You will be the main commercial point of contact for your customers, working closely with our technical, support, and project teams to ensure they receive the right solutions and a high level of service. The successful candidate must be confident in discussing IT, communications, connectivity, and managed services with business owners, directors, and senior decision makers.
Key Responsibilities
- Manage and grow a portfolio of customer accounts.
- Build strong relationships with key decision makers.
- Complete regular technology reviews with customers.
- Identify opportunities to sell additional products and services.
- Promote Flotek's core solutions, including managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
- Lead contract renewal and commercial discussions.
- Support customers with service escalations and ensure the right internal teams are involved.
- Develop account plans and technology roadmaps for key customers.
- Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
- Report on account performance, customer satisfaction and revenue growth.
- Support other Account Managers with IT and communications opportunities where required.
What we're looking for
- Strong account management experience within an MSP, IT, telecoms, communications, or managed services environment.
- Proven experience growing customer accounts and achieving sales targets.
- Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
- Confident speaking with business owners, directors, and senior decision makers.
- Strong commercial awareness and the ability to identify growth opportunities.
- Excellent communication, presentation, and relationship building skills.
- Positive, proactive, and customer-focused approach.
- Full UK driving license.
Benefits
- Basic salary of £35,000 to £40,000, depending on experience.
- Commission package with an OTE of up to £100,000.
- Company car or car allowance.
- Staff share equity scheme.
- 21 days annual leave, increasing to 25 days with four years' service, plus bank holidays.
- Opportunity to join the UK's fastest growing Managed Service Provider.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Candidates with the experience or relevant job titles of; Sales Executive, Sales Agent, Internal Sales Executive, Sales Consultant, Key Account Manager, Business Development Executive, BDM, BDE, Business Development Manager, IT Sales Executive, IT Sales Agent may also be considered for this role.
Senior IT & Telecoms Accounts Leader | £100k OTE | MSP in Pencoed employer: Onyx-Conseil
Flotek Group is an exceptional employer, offering a dynamic work environment in Bridgend that fosters professional growth and innovation. As the UK's fastest growing Managed Service Provider, we provide our employees with competitive salaries, flexible working hours, and a unique opportunity to be part of a rapidly expanding team dedicated to delivering top-notch IT and telecom solutions. With a strong emphasis on employee development and a supportive culture, Flotek Group is committed to helping you achieve your career aspirations while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT & Telecoms Accounts Leader | £100k OTE | MSP in Pencoed
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and other professionals. Don't be shy—introduce yourself and chat about your experience in IT and telecoms.
✨Tip Number 2
Leverage LinkedIn to showcase your expertise. Share articles, comment on posts, and engage with others in the field. This not only builds your online presence but also puts you on the radar of recruiters looking for someone with your skills.
✨Tip Number 3
Prepare for interviews by researching the company and its services. Be ready to discuss how your experience aligns with their needs, especially in managing customer accounts and driving growth in an MSP environment.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing candidates who are proactive and genuinely interested in joining our team at Flotek. Plus, it makes tracking your application easier for us!
We think you need these skills to ace Senior IT & Telecoms Accounts Leader | £100k OTE | MSP in Pencoed
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in account management, especially within MSP or IT environments. We want to see how you've grown customer accounts and hit sales targets!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Flotek. Share specific examples of your achievements in IT and communications, and how you’ve built strong relationships with decision-makers. Let your personality shine through!
Showcase Your Technical Knowledge:Since this role involves discussing IT solutions, make sure to mention your understanding of Microsoft 365, cyber security, and connectivity. We’re looking for someone who can confidently engage with business owners and directors about these topics.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Stuff
Make sure you brush up on your knowledge of IT infrastructure, Microsoft 365, and cyber security. Be ready to discuss these topics confidently, as you'll be speaking with business owners and senior decision makers who expect you to know your field inside out.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Show genuine interest in their company and its services. Ask insightful questions about their current projects or challenges, which will demonstrate your proactive approach and relationship-building skills.
✨Showcase Your Achievements
Prepare specific examples of how you've successfully managed and grown customer accounts in the past. Highlight any sales targets you've achieved and how you identified growth opportunities. This will help illustrate your experience and capability in a tangible way.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to handle a service escalation or negotiate a contract renewal. Practise these situations beforehand so you can showcase your problem-solving skills and commercial awareness effectively during the interview.
