At a Glance
- Tasks: Lead the design and architecture for Dynamics 365 Customer Service solutions.
- Company: Join a world-leading organisation with a progressive culture.
- Benefits: Competitive daily rate, hybrid work model, and supportive development environment.
- Other info: Inclusive workplace that values diverse backgrounds and experiences.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic team.
- Qualifications: 10+ years in Dynamics 365 architecture and strong customer-facing skills.
D365 Solution Architect 6‑Month contract initially. Location: Hybrid/Newcastle – max 2 days per week onsite. Rate: £Market rates per day (via Umbrella company). We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference.
Key Responsibilities
- Lead solution architecture and design for Dynamics 365 Customer Service‑centric engagements
- Own end‑to‑end solution definitions, including functional, technical, integration, and data architecture
- Engage directly with customer stakeholders to understand business processes, challenges, and outcomes
- Design and build hands‑on Proof of Concepts (POCs) to validate solution approaches and demonstrate value
- Define application landscape including Dynamics 365, Power Platform
- Ensure solutions align with non‑functional requirements such as security, scalability, performance, and compliance
- Provide architectural governance, design assurance, and technical leadership during delivery
- Guide and mentor functional consultants and developers across the delivery lifecycle
- Support activities including solution walkthroughs, estimates, and technical responses
Key Skills & Experience
- 10+ years experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments
- Strong hands‑on experience with Dynamics 365 Customer Service, Omnichannel, and case management
- Proven ability to design and build POCs, demos, and reference implementations
- Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages)
- Experience designing integrations
- Strong customer‑facing skills with the ability to communicate complex solutions clearly
- Experience working in regulated or large‑scale environments with strong governance needs
- Ability to balance out‑of‑the‑box capabilities with configuration and customisation
Desirable skills/knowledge/experience
- Experience with Copilot, AI‑enabled customer service, or knowledge‑management solutions
- Exposure to public sector or highly regulated industry programmes
Equal Opportunity Statement
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Hybrid Newcastle D365 Solution Architect (6Mo Contract) in Newcastle upon Tyne employer: Onyx-Conseil
Join a world-leading organisation as a D365 Solution Architect in Newcastle, where you will benefit from a supportive and progressive work culture that prioritises employee development and growth. With a hybrid working model, you can enjoy the flexibility of working from home while still having the opportunity to engage directly with customers and make a meaningful impact on their business processes. This role not only offers competitive market rates but also the chance to lead innovative projects in a collaborative environment that values inclusivity and diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Newcastle D365 Solution Architect (6Mo Contract) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio of your past projects, especially any POCs or demos you've built. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to D365 and solution architecture. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Newcastle D365 Solution Architect (6Mo Contract) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D365 Solution Architect role. Highlight your experience with Dynamics 365 Customer Service and any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to the key responsibilities mentioned in the job description.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise, especially with Power Platform and integrations. We love seeing hands-on experience, so if you've built POCs or demos, make sure to mention them!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onyx-Conseil
✨Know Your D365 Inside Out
Make sure you brush up on your Dynamics 365 Customer Service knowledge. Be ready to discuss specific projects where you've designed solutions, and how you tackled challenges. This will show that you’re not just familiar with the platform but can also apply it effectively.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions. Prepare to explain your approach to solution architecture, integration design, and how you ensure compliance and security in your solutions. Practising these explanations will help you articulate your thought process clearly.
✨Showcase Your POC Experience
Be ready to talk about your experience with Proof of Concepts (POCs). Have examples at hand that demonstrate how you’ve built POCs to validate solutions. This is a great way to illustrate your hands-on skills and your ability to deliver value to clients.
✨Engage with Stakeholders
Highlight your customer-facing skills by discussing how you’ve engaged with stakeholders in previous roles. Share examples of how you’ve understood their needs and translated them into effective solutions. This will show that you can bridge the gap between technical and business requirements.
