At a Glance
- Tasks: Lead IT support for schools, resolving tech issues and assisting with projects.
- Company: Join a dynamic team dedicated to enhancing education through technology.
- Benefits: Competitive salary, pension scheme, private healthcare, and 25 days holiday.
- Other info: Great opportunities for professional growth and teamwork.
- Why this job: Make a real difference in schools while developing your IT skills.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
The role of IT Support Technician involves leading and managing all day-to-day IT support activities at the 2nd and 3rd line levels for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk, and other support teams to identify, prioritize, own, and resolve IT support and service requests. They will also work closely with Projects teams to assist with seamless delivery of technology transition projects. This position is based in the UK and requires supporting other schools/sites as directed by the UK Service Delivery Manager.
Key Responsibilities
- Provide 2nd and 3rd line support to UK School staff and students.
- Support Transformation Projects.
- Assist in strategic technical delivery and IT Solutions Strategy.
- Perform routine maintenance of hardware and network services to ensure availability.
- Respond to and resolve IT faults and requests via onsite visits and remote support.
- Install and configure hardware and licensed software following policies.
- Maintain accurate site documentation, including inventories, for compliance.
- Manage user accounts for staff and students according to policies.
- Monitor and maintain server backups for data protection.
- Oversee IT security and report risks or incidents to relevant authorities.
- Perform other duties as reasonably requested.
Person Specification
- Exceptional customer service and communication skills, both written and verbal.
- Strong interpersonal skills for effective communication at all organizational levels.
- Ability to communicate technical information clearly to non-technical colleagues.
- Self-motivated with good time management and the ability to work independently.
- Proactive, customer-centric approach to resolving IT issues under pressure.
- Strong problem-solving, analytical, and creative thinking skills.
- Good judgment and decision-making skills, knowing when to escalate or resolve issues.
- Experience in establishing and following processes, with a focus on continuous improvement.
- Experience supporting teaching and learning environments.
- Teamwork skills for project participation.
- Ability to engage effectively with IT service partners and third parties.
- A valid UK driving license.
Technical Skills
- Windows Server 2012/2016
- Windows 10
- Active Directory
- Office365 and Microsoft Office suites
- LAN & WAN technologies, including VLAN, wireless, DNS, DHCP
- Support for SIMS.net and SOLUS3
- AV equipment and interactive display technology
- Shared printing solutions
- Hardware support and troubleshooting for desktops and servers
- Apple device management and support
Experience
- Experience in a Service Desk environment, supporting 2nd or 3rd line roles.
- Experience in education or a similar sector is preferred.
- ITIL certification is a plus but not essential.
Key Competencies
- Work planning and scheduling
- Time management
- Effective listening and organization
- Training, mentoring, and delegation
- Problem identification and resolution
- Continuous process improvement
Safeguarding Responsibilities
- Adhere to safeguarding policies and procedures.
- Commit to safeguarding and wellbeing of students and colleagues.
- Report safeguarding concerns appropriately.
- Participate in safeguarding training as required.
Remuneration
- Competitive salary circa £28K - £30K plus benefits.
- Contributory pension scheme.
- Private healthcare and life assurance.
- School fee discount.
- Opportunities for professional development.
- 25 days holiday (pro-rata for part-time).
- Based between two schools in Milton Keynes.
Please send your CV in Word format, including your salary expectations and notice period.
IT Support Technician in Milton Keynes employer: Onyx-Conseil
As an IT Support Technician, you will thrive in a dynamic work environment that prioritises exceptional customer service and professional growth. With competitive remuneration, a contributory pension scheme, and opportunities for continuous development, our company fosters a collaborative culture where your contributions directly impact the educational experience of students and staff across Milton Keynes. Join us to be part of a team that values innovation and teamwork while supporting the seamless integration of technology in schools.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or IT community. Attend local meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, especially those related to education. This gives you an edge and shows you're serious about the role.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues that might come up in schools, and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen on joining our team. It shows initiative and enthusiasm!
We think you need these skills to ace IT Support Technician in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with 2nd and 3rd line support, and don’t forget to mention any relevant technical skills like Windows Server or Active Directory. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves liaising with school staff and students, it’s crucial to showcase your exceptional customer service and communication skills. Use clear and concise language in your application to demonstrate your ability to communicate technical info to non-techies.
Highlight Problem-Solving Experience:We love a proactive approach! Share examples of how you've tackled IT issues in the past, especially under pressure. This will show us that you have the strong problem-solving skills we’re looking for in an IT Support Technician.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and Office365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with school staff and students, be prepared to share examples of how you've provided exceptional customer service. Think about times when you resolved issues under pressure and how you communicated technical information clearly to non-technical colleagues.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in IT support and how you approached solving them. Highlight your analytical thinking and creativity in finding solutions, as well as your ability to know when to escalate an issue.
✨Be Ready for Teamwork Questions
This position requires collaboration with various teams, so think of examples where you've successfully worked in a team environment. Be ready to talk about your role in projects and how you engaged with IT service partners or third parties.
