At a Glance
- Tasks: Support IT infrastructure and troubleshoot hardware/software issues for a leading law firm.
- Company: Join Express Solicitors, the UK's largest personal injury claimant firm.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and a vibrant workplace culture.
- Other info: Active social committee and opportunities for career advancement.
- Why this job: Make a real impact in a dynamic environment while growing your IT skills.
- Qualifications: Minimum 12 months IT support experience; knowledge of Windows and network systems required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Sharston, M22 4SN
Salary: Up to £30,000 depending on experience
Job type: Full time, Permanent
About Us
Established in 2000, Express Solicitors is an award‑winning, no win no fee law firm specialising exclusively in personal injury claims. Headquarters in Manchester, we support clients nationwide across all areas of personal injury, including employers’ liability, serious injury, clinical negligence, occupiers’ and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year‑on‑year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest‑rated firms in the sector.
About the Role
Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day‑to‑day and long‑term function of the company’s IT infrastructure. Candidates must have a minimum of two years’ experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role’s main focus will be to ensure the smooth running of the company’s IT technical resources and supporting internal staff members with any hardware or software issues.
Responsibilities
- Administration of in‑house software
- Desktop support and troubleshooting in Windows 10 environments
- Support for deployed printers, scanners and other peripherals across the network
- Support for company mobile phones or other mobile devices
- Support for company telecoms system
- Responsibility for maintaining a comprehensive asset register
- Support for security systems linked to the IT network
- Some travel to branch office (Liverpool) may be required on an ad‑hoc basis
Person Specification
- A minimum of 12 months experience working within IT Support
- Knowledge of Windows based operating systems and troubleshooting common problems
- Understanding of network infrastructure and technology
- Understanding of computer hardware and peripherals
- Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines
- Ability to prioritise work received via telephone, email and helpdesk based on business or user impact
- Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times
- Excellent organisational and time management skills
- Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm’s systems to deliver
- Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage
- Experience of IP telephone systems e.g. Ringcentral is desirable
- Experience of working in the legal industry is advantageous
Salary & Hours
Salary of up to £30,000, dependent on experience. The working hours are 9:30 am to 6:30 pm Monday‑Thursday and 9:30 am to 6 pm Friday.
Benefits
- 23 days holiday, rising to 26 days, plus bank/public holidays
- Extra holidays – 3 holiday buy‑backs and an extra day for your birthday after service length requirement
- Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme
- 24/7 onsite gym, netball/football team, 10 km Manchester team and more
- Active social committee with generous departmental and firm‑wide social budget
Recruitment Process
Interviews will be conducted by MS Teams and will include scenario‑based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.
Candidates with the relevant experience or job titles of: IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.
IT Technician in Manchester employer: Onyx-Conseil
Express Solicitors is an exceptional employer, offering a dynamic work environment in the heart of Manchester. With a strong focus on employee well-being, we provide generous benefits including up to 26 days of holiday, private medical insurance after two years, and a vibrant social culture supported by an active committee. Our commitment to professional growth ensures that as an IT Technician, you will have ample opportunities to develop your skills while contributing to the success of the UK's largest personal injury claimant firm.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onyx-Conseil values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onyx-Conseil might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onyx-Conseil!
✨Direct Apply to Onyx-Conseil
Let's not forget to apply directly through the Onyx-Conseil website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onyx-Conseil.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onyx-Conseil. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
