At a Glance
- Tasks: Lead user research to enhance digital services for government departments.
- Company: Join Unity Business Services, driving transformation in public services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and mentorship.
- Why this job: Make a real difference by shaping user experiences for the public.
- Qualifications: Experience in user research and a passion for user-centred design.
The predicted salary is between 55000 - 65000 £ per year.
About the role
You’ll join Unity Business Services, working at the heart of a major transformation programme delivering new shared services across multiple government departments. Leading on user research, you’ll ensure services and guidance are shaped by real user needs, improving experiences for both colleagues and the public.
What you’ll be doing:
- Leading and delivering user research across complex digital services
- Shaping research strategies that inform decisions and improve services
- Using a range of methods to gather and analyse actionable user insights
- Influencing teams and stakeholders to embed user-centred design
- Identifying opportunities for continuous improvement across services
- Mentoring and supporting other user researchers
- Contributing to the wider user research community across government
Senior User Researcher - HMRC - G7 in London employer: Onyx-Conseil
As a Senior User Researcher at HMRC, you will be part of a dynamic team dedicated to transforming public services through user-centred design. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and mentorship within the user research community. Located at the heart of government operations, we offer a unique chance to make a meaningful impact on the lives of citizens while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher - HMRC - G7 in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HMRC or similar organisations. A friendly chat can give us insider info on the role and help us stand out when we apply.
✨Tip Number 2
Show off our skills! Prepare a portfolio showcasing our user research projects. Highlight how we've shaped services based on user needs, as this will resonate with the hiring team.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors. Focus on articulating our research strategies and how we've influenced design decisions in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to align perfectly with what HMRC is looking for.
We think you need these skills to ace Senior User Researcher - HMRC - G7 in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Research Skills:In your application, emphasise your ability to lead and deliver user research. Share specific examples of how you've shaped research strategies and influenced design decisions in past roles – we love a good story!
Be User-Centric:Remember, this role is all about understanding user needs. Use your application to demonstrate your commitment to user-centred design and how you’ve successfully embedded this approach in your previous work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Onyx-Conseil
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods. Be ready to discuss how you've applied these techniques in past projects, especially in complex digital services. This will show your depth of knowledge and ability to adapt to different situations.
✨Showcase Your Impact
Prepare examples that highlight how your research has directly influenced design decisions or improved services. Use specific metrics or feedback to demonstrate the positive changes your insights have brought about. This will help the interviewers see the tangible value you can bring.
✨Engage with Stakeholders
Think about how you’ve successfully influenced teams and stakeholders in the past. Be ready to share strategies you’ve used to embed user-centred design within organisations. This will illustrate your collaborative approach and ability to drive change.
✨Emphasise Mentorship Experience
If you’ve mentored other researchers, be sure to mention this during the interview. Discuss how you’ve supported their growth and contributed to the wider user research community. This shows your leadership skills and commitment to fostering a strong team environment.
