At a Glance
- Tasks: Provide 2nd and 3rd line IT support to schools and staff, resolving technical issues.
- Company: Join a leading educational institution focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and continuous improvement.
- Why this job: Make a difference in education by enhancing IT services and support.
- Qualifications: Experience in IT support, strong communication skills, and a customer-centric approach.
The predicted salary is between 32000 - 35000 £ per year.
Key Accountabilities:
- Assisting with overseeing the security aspects of the company/project IT set-up including websites that may be hosted internally or externally.
- Liaison with potential and confirmed collaborators and their IT support partners/staff in coming into and operating within the Manufacturing centre.
- Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out.
- Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems.
- Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
- Providing Desktop/Laptop support including Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned.
- Providing investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support of VoIP telephony and Android mobile phones.
- Working with TCP/IP and resolving general networking issues.
Experience:
- Extensive IT/Commercial experience gained within a fast-paced environment.
- Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support.
- Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment.
- Proven experience of 1st/2nd and 3rd line infrastructure support.
- Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies.
- Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Knowledge / Skills / Competencies:
- Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills.
- Able to evaluate complex situations and find solutions for them in a professional manner.
- Ability to manage multiple and varied tasks and prioritize workload with attention to detail.
- Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team.
- Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base.
- A good team player, with strong organisational skills.
- Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience.
The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.
Senior 2nd/3rd Line IT Support Engineer in London employer: Onyx-Conseil
Join a dynamic and innovative team in Stevenage, where we prioritise employee growth and development within a supportive work culture. Our commitment to excellence is reflected in our comprehensive benefits package, flexible working arrangements, and opportunities for professional advancement, making us an exceptional employer for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 2nd/3rd Line IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onyx-Conseil values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onyx-Conseil might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onyx-Conseil!
✨Direct Apply to Onyx-Conseil
Let's not forget to apply directly through the Onyx-Conseil website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 2nd/3rd Line IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onyx-Conseil.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onyx-Conseil. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
