At a Glance
- Tasks: Deliver top-notch IT support and introduce exciting new technologies to customers.
- Company: Dynamic tech company based in the heart of London.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on digital transformation and user experience.
- Why this job: Join a team that values innovation and makes a real difference in IT support.
- Qualifications: 5+ years in IT, strong M365 knowledge, and excellent communication skills in English and Japanese.
The predicted salary is between 50000 - 60000 £ per year.
As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.
Provide a range of IT services for our customer, including:
- Promoting MS Office365, RPA services and new technology to our customer by verifying each technology.
- IT Partners/Vendors Management related to those projects.
- Activities related to customer’s IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials).
- Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.
Key Responsibilities
- UX/DX support and RPA services.
- Respond to general IT/DX related requests collaborating with other team members.
- Understand a customer’s IT/DX needs and clarify customer’s system and DX requirements.
- Collaborate with customers to identify the scope of a project, timelines, and resources.
- Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle.
- Assist in testing including UAT and validating Proof-Of-Concepts.
- Provide support services for system maintenance collaborating with other team members.
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese).
- Communicate and coordinate with the users/stakeholders in each office (in English/Japanese).
Skills / Knowledge
- Technical
- Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams.
- Basic system development and operational knowledge (Experiences in system design and maintenance).
- IT Vendors or Partners management experiences (IT Vendors control and negotiation skills).
- Customer support / user support experiences.
- Preferred experience with Japanese companies.
- Preferred experience with UX and DX (Digital Transformation) technical projects.
- Preferred experience with Power Platform development, Azure.
- Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required).
- Communication
- Candidate needs to have strong interpersonal communication skills.
- Adaptability to work in a fast-changing environment.
- Strong written and verbal communication skills.
- Proficient in English & Japanese language skills (Reading/Writing/Speaking).
- User facing support skills.
- Self-motivated and an innovative mindset.
- Experience
- Must have 5+ years IT experience in a corporate environment.
- Preferably 1‑3 years experiences of System Development and Maintenance.
The Client Company is based in City of London. The salary for this position is circa £50K – £60K. Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK.
IT Support Consultant in London employer: Onyx-Conseil
As an IT Support Consultant in the vibrant City of London, you will thrive in a dynamic work culture that values innovation and collaboration. The company offers competitive salaries, opportunities for professional growth, and a supportive environment where your contributions to IT and digital transformation are recognised and rewarded. With a focus on employee development and a commitment to introducing cutting-edge technologies, this role provides a meaningful opportunity to enhance your skills while making a significant impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with M365 or RPA services. A friendly chat can lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of SharePoint Online and MS Teams during interviews. Bring examples of how you've used these tools to solve problems or improve processes.
✨Tip Number 3
Practice your communication! Since you'll be liaising with both English and Japanese speakers, brush up on your language skills. Being able to switch between languages smoothly can really set you apart.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your experience. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Consultant role. Highlight your experience with M365 applications, especially SharePoint Online and MS Teams, as well as any relevant project management experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our needs. Don’t forget to mention your communication skills in both English and Japanese!
Showcase Your Technical Skills:Be specific about your technical proficiencies, especially in areas like RPA services, Azure, and Power Platform development. We want to see how you can bring value to our team with your unique skill set.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 applications, especially SharePoint Online and MS Teams. Be ready to discuss how you've used these tools in past roles and how they can benefit the company you're interviewing with.
✨Showcase Your Communication Skills
Since this role requires liaising with both English and Japanese speakers, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with diverse teams or clients in the past.
✨Demonstrate Project Management Experience
Be prepared to talk about your experience managing IT projects. Highlight specific projects where you led planning and implementation, and be ready to discuss challenges you faced and how you overcame them.
✨Emphasise Your Customer Support Skills
This role is all about providing excellent support to end-users. Think of examples where you've gone above and beyond for customers, and be ready to explain how you assess and meet their IT needs effectively.
