At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for a dynamic corporate team.
- Company: Join a forward-thinking company in Harrow with a focus on technology and teamwork.
- Benefits: Competitive salary of £35K - £40K, plus opportunities for growth and development.
- Other info: Fast-paced environment with a friendly team and a chance to grow your tech expertise.
- Why this job: Make a real impact by enhancing customer success through your tech skills.
- Qualifications: 3+ years in IT support, strong knowledge of Microsoft technologies, and excellent communication skills.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.
You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.
You will be primarily responsible for network management including but not restricted to:
- Security
- Compliance
- New User Set-Up
- Access
- Privilege and configuration management across a broad range of networking and application facilities
Technical Competencies
- Extensive experience of the Microsoft Windows Desktop essential
- A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
- Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
- Experience of network, printer, AV, UPS and Security hardware
- Experience of working within a Cybersecurity framework
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
- A good understanding of ISP solutions and connectivity requirements
- Wi-Fi solution experience & knowledge
- An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.
Personal Attributes
- Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel
- Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure
- Disciplined, with the ability to prioritise
- Experience working with internal and external resources to achieve consistently excellent service levels
- Ability and desire to expand with changing marketplace and technology
- Friendly, professional
- Passionate about Technology
- Recognises the importance of frequent and clear communication and documentation
- Courageous in the face of the unknown
This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K.
IT Support Analyst with Microsoft Technologies in London employer: Onyx-Conseil
Join a dynamic team in Harrow as an IT Support Analyst, where your expertise in Microsoft technologies will be valued and nurtured. Our corporate culture fosters collaboration and innovation, providing you with ample opportunities for professional growth and development. Enjoy a supportive work environment that prioritises employee well-being and encourages continuous learning, making it an excellent place to advance your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst with Microsoft Technologies in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to IT support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft technologies, make sure to highlight that in conversations. Consider setting up a demo or a mini-project to showcase your troubleshooting skills and knowledge of tools like Zoho ManageEngine.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research their tech stack and mention how your experience aligns with their needs. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you land that IT Support Analyst role. Plus, applying through us means you’ll be part of a community that’s all about supporting each other in the job hunt.
We think you need these skills to ace IT Support Analyst with Microsoft Technologies in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft technologies and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how your background makes you a perfect fit for our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:Since this role involves engaging with staff at all levels, make sure your application reflects your excellent written and oral communication skills. We love candidates who can communicate complex tech stuff in a way that everyone understands!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Desktop, Office 365, and Azure. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced in the past.
✨Showcase Your Communication Skills
Since you'll be engaging with staff at all levels, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical personnel in previous roles.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've resolved technical issues under pressure. Be ready to walk through your thought process and the steps you took to troubleshoot and fix the problems.
✨Familiarise Yourself with Compliance Standards
Understand the basics of IT compliance frameworks like ITIL, GDPR, and PCI/DSS. Be prepared to discuss how you've applied these standards in your previous roles and how they relate to the position you're applying for.
