At a Glance
- Tasks: Provide top-notch IT support for Mac and Windows devices, troubleshooting and resolving issues.
- Company: Join a dynamic team in a hybrid role based in the heart of London.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting chance to work with cutting-edge technologies in a supportive environment.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: 3+ years in IT support with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an IT Support Analyst with 1st and 2nd Level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure, and Office 365 hands-on support administration. This role requires a service-oriented attitude, excellent verbal and written skills, and a high focus on the quality of work towards end user support.
Key Responsibilities / Accountabilities:
- Troubleshoot and diagnose issues affecting both Mac and Windows endpoint devices.
- End User Support and IT service desk ticketing ownership.
- Proficient with M365 and associated components.
- Azure administration and service troubleshooting.
- Intune (device setup, enrolment, and configuration).
- MS Teams configuration and troubleshooting.
- Outlook (OWA) and local app setup, configuration, and troubleshooting.
- One Drive (configuration and setup).
- Azure User account management.
- Documentation of procedures and standards (user guidance adoption, etc.).
- DNS management.
- Google Workspace exposure (Gdrive, Gmail, etc.).
- Mobile device configuration (Outlook and Teams App).
- Setup of new, moving, and leaving users.
- Be cognizant of operational security identifying changes to reduce risks.
- Adobe InDesign and related services support.
- Meeting room service management (Zoom and Teams).
- Knowbe4 training platform exposure and administration.
Required:
- 3+ Years’ Experience in an IT Engineer role.
- Proven experience within a Microsoft environment.
- Excellent people, communication, and end user service skills.
This is a hybrid position based in the City of London for a 6-month duration as an FTC. Salary will be circa £25K - £30K. Please send your CV to us in Word format along with your salary and notice period.
IT Support Analyst with 1st and 2nd Level Support in London employer: Onyx-Conseil
Join a dynamic team as an IT Support Analyst in the heart of London, where we prioritise a collaborative and inclusive work culture. Our commitment to employee growth is evident through ongoing training opportunities and a focus on professional development, ensuring you thrive in your role while enjoying the benefits of a hybrid working model. With a strong emphasis on quality end-user support, you'll be part of a company that values your contributions and fosters a supportive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst with 1st and 2nd Level Support in London
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in support roles. They might know of openings or can refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot issues with Mac and Windows devices, and be ready to share your hands-on experiences with Azure and M365.
✨Tip Number 3
Showcase your service-oriented attitude during interviews. Employers love candidates who can demonstrate excellent communication skills and a focus on quality end-user support—so be sure to highlight these traits!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals like you to join our team in providing top-notch IT support.
We think you need these skills to ace IT Support Analyst with 1st and 2nd Level Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st and 2nd level support, especially in cloud infrastructure and endpoint management. We want to see how your skills match up with what we're looking for!
Show Off Your Communication Skills:Since this role requires excellent verbal and written skills, don’t shy away from showcasing your ability to communicate effectively. A well-written cover letter can really make you stand out to us.
Be Specific About Your Experience:When detailing your past roles, be specific about your hands-on experience with tools like Azure, M365, and Intune. We love seeing concrete examples of how you've tackled challenges in previous positions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Don’t forget to include your salary expectations and notice period in your application – it helps us get the ball rolling!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud infrastructure, especially SaaS, and be ready to discuss your experience with endpoint management tools like Intune. Familiarise yourself with troubleshooting techniques for both Mac and Windows devices, as well as Azure and Office 365 functionalities.
✨Show Off Your Service Mindset
Since this role requires a service-oriented attitude, think of examples where you've gone above and beyond for end users. Be prepared to share specific instances where your communication skills made a difference in resolving issues or improving user satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Practice how you would handle common issues, such as setting up new users or troubleshooting MS Teams. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Documentation is Key
Highlight your experience with documenting procedures and standards. Be ready to discuss how you ensure user guidance is clear and accessible. This shows that you understand the importance of maintaining quality in IT support and can contribute to operational security.
