At a Glance
- Tasks: Support and maintain IT infrastructure while liaising with users in English and Japanese.
- Company: Global company with a dynamic and collaborative work environment.
- Benefits: Competitive salary, opportunities for growth, and a chance to work in a multicultural team.
- Other info: Based in the City of London with excellent career advancement opportunities.
- Why this job: Join a global team and enhance your tech skills while making a real impact.
- Qualifications: 3+ years of IT experience and strong communication skills in English and Japanese.
The predicted salary is between 40000 - 50000 £ per year.
Our Client, a global company, is looking to recruit an IT Support Engineer with 2nd and 3rd Line experience. You must be able to speak in both English and Japanese.
IT infrastructure system support and maintenance. Liaison with end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Key Responsibilities:- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support to end users during system deployment/migration (User manual, user training)
- Global User Support
- Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
- Escalate the incidents to the appropriate vendors.
- Incident management with the ticketing system (e.g. ServiceNow).
- Technical: Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operating system knowledge (e.g. Windows 10, Windows server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skills
- Communication: Strong interpersonal communication skills
- Ability to work both independently and as part of a team
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking)
- User facing support skills
- Self-motivated and an innovative mindset
- 3+ years IT experience in a corporate environment
- Second line technical support
- System Maintenance
- Microsoft Windows, Windows Server, Virtual desktop, Microsoft 365
- Cisco/Fortinet
- Project management experience preferred
The position is based in the City of London. The salary will be £40K - £50K.
Do send your CV to us in Word format along with your salary and notice period.
IT Infrastructure Engineer 2nd and 3rd Line with Japanese in London employer: Onyx-Conseil
As a global leader in IT infrastructure, our company offers a dynamic work environment in the heart of London, where innovation and collaboration thrive. We prioritise employee growth through continuous training and development opportunities, fostering a culture that values diversity and encourages open communication in both English and Japanese. Join us to be part of a supportive team that is dedicated to delivering exceptional IT solutions while enjoying competitive benefits and a vibrant workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer 2nd and 3rd Line with Japanese in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with other IT pros. You never know who might be looking for someone with your skills, especially in a global company.
✨Tip Number 2
Brush up on your Japanese! Since this role requires communication in both English and Japanese, practice speaking and writing in Japanese to show off your language skills during interviews.
✨Tip Number 3
Get familiar with the tools! Make sure you know your way around ticketing systems like ServiceNow and have a solid understanding of IT infrastructure. This will help you stand out as a knowledgeable candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit your CV and cover letter there. It’s the best way to get noticed by our hiring team!
We think you need these skills to ace IT Infrastructure Engineer 2nd and 3rd Line with Japanese in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd and 3rd line support experience, especially in IT infrastructure. Use keywords from the job description to show we’re a perfect match!
Show Off Your Language Skills:Since you’ll be communicating in both English and Japanese, don’t forget to mention your proficiency in both languages clearly. We want to see how you can bridge the gap between teams!
Be Specific About Your Experience:When detailing your past roles, focus on specific projects or incidents you’ve managed. This helps us understand your problem-solving skills and technical know-how in real-world scenarios.
Follow Application Instructions:Remember to send your CV in Word format along with your salary expectations and notice period. Following our guidelines shows attention to detail, which is key for this role!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the technical skills mentioned in the job description, like TCP/IP, Windows Server, and Microsoft 365. We recommend reviewing any relevant projects you've worked on and being ready to discuss them in detail.
✨Practice Your Bilingual Communication
Since this role requires communication in both English and Japanese, practice explaining technical concepts in both languages. We suggest doing mock interviews with a friend or using language exchange apps to sharpen your skills.
✨Familiarise Yourself with Incident Management Tools
Get comfortable with ticketing systems like ServiceNow, as you'll be using them for incident management. We advise you to explore any available tutorials or documentation to understand how these systems work before your interview.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled IT issues in the past. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities effectively.
