At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex issues for a leading bank.
- Company: Join a prestigious bank in Central London with a strong focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team environment with training under senior engineers.
- Why this job: Be part of exciting IT migration projects and make a real difference.
- Qualifications: 5-10 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 50000 - 65000 £ per year.
IT Applications and Infrastructure Support Analyst
Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands‑on expertise at 2 and 3 level support.
- 1st and 2nd Line Troubleshooting / Root‑Cause Analysis, Documentation write ups for Knowledge Base Articles
- Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users.
- Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high‑standards of operations
- Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects
- Ensure all key data for IT is up‑to‑date, relevant and maintenance to high‑level, to comply with the Bank’s auditing principals and processes.
- Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit
Regulatory Duties
- Maintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk.
- Report policy / procedure breaches and areas of potential non‑compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies.
- Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches.
- Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises.
- Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period
- As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects
- Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines.
- Proactively seek to complete recommended technical and behavioural competencies training required for your role.
Technical Experience Required
- Exposure to Market Data, Bloomberg, Trader Support
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
- Citrix Xen Apps – Administration, Maintenance and Support of existing Citrix Xen Apps server farm
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
- VM‑Ware virtualisation environments.
- Backups (various and ability to use different applications).
- Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
- Router maintenance - wireless configuration, installation and setups.
- Power Shell to a competent level (backup/azure/EMC).
- VPN Administration and Deployment.
- DNS – administration of DNS internal and external.
Salary will be in the range £50K - £65K.
The position is hybrid with 3 days in the office in Central London.
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IT Applications and Infrastructure Support Analyst in London employer: Onyx-Conseil
Onyx-Conseil is an excellent employer for those seeking a dynamic and rewarding career in infrastructure engineering. With a strong focus on employee development, the company offers numerous growth opportunities, a collaborative work culture, and the chance to work on impactful projects in secure environments. Located in Salford, employees benefit from a vibrant community and access to cutting-edge technology, making it an ideal place for professionals looking to enhance their skills and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications and Infrastructure Support Analyst in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Onyx-Conseil. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace IT Applications and Infrastructure Support Analyst in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Onyx-Conseil.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Onyx-Conseil's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Onyx-Conseil.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Onyx-Conseil will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Onyx-Conseil employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
