At a Glance
- Tasks: Provide top-notch helpdesk support and troubleshoot desktop issues for users.
- Company: A leading retail bank in the heart of London with a vibrant work culture.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with potential for career advancement.
- Why this job: Join a dynamic team and make a real difference in user support.
- Qualifications: 4-5 years of experience in helpdesk and desktop support.
The predicted salary is between 40000 - 55000 £ per year.
Helpdesk and Desktop Support Analyst
Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.
Remote and telephone support of mobile/European users will also be required.
- Work within the Service Desk team in supporting and delivering all aspect of services
- 1/2 line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberry’s
- SLA targets
- Ad-hoc project involvement
- Ideally with experience of supporting desktop platforms for banking environments
- Experience in operational deployments. Desktop, operating system refresh cycle
- Service Desk ticket software
- Market data products
- ITIL, Microsoft certifications advantageous
- Maintains industry recognised skills through training or self-study methods
- Technical Skills
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
- Technologies
- Windows 7
- Office 2013
- Xenapp published applications, support
- Desktop hardware, laptops, Blackberry’s deployments
- Citrix
The salary for this role will be in the range £40K - £55K plus benefits.
The Client is based in the City close to Liverpool Street and Bank stations.
The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.
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Helpdesk and Desktop Support Analyst in London employer: Onyx-Conseil
Onyx-Conseil is an excellent employer for those seeking a dynamic and rewarding career in infrastructure engineering. With a strong focus on employee development, the company offers numerous growth opportunities, a collaborative work culture, and the chance to work on impactful projects in secure environments. Located in Salford, employees benefit from a vibrant community and access to cutting-edge technology, making it an ideal place for professionals looking to enhance their skills and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk and Desktop Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Onyx-Conseil. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Onyx-Conseil before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk and Desktop Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Onyx-Conseil:Your cover letter is your chance to shine! Tell us why you want to work at Onyx-Conseil specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Onyx-Conseil!
How to prepare for a job interview at Onyx-Conseil
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
