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- Tasks: Lead IT solutions across Europe, ensuring top-notch service delivery and support.
- Company: Join a forward-thinking company focused on transforming IT services.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Flexible working locations and excellent career advancement opportunities await you.
- Why this job: Make a real impact in enhancing IT systems and supporting student learning.
- Qualifications: Strong technical skills, experience in IT support, and a can-do attitude required.
The predicted salary is between 60000 - 60000 £ per year.
To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe.
Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective.
Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams.
This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools/business locations.
Support the design, build and deployment of core IT systems and services:
- Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, and backups.
- Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, and filtering.
- Cyber Security – Protection, Education, Audit, Disaster Recovery, and Business Continuity.
Key Responsibilities
- Review, develop and enhance the continued delivery of 1st class student learning through IT.
- Identify and design solutions to enhance operations and solve business problems.
- Support IT Teams in all activities that lead to the successful implementation of new solutions.
- Direct the maintenance, monitoring and backup/restore of the European IT Services.
- Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required.
- Manage major service incidents and problems through to resolution as directed.
- ITIL process owner for Capacity and Performance; Availability; IT Service Continuity.
- Provide technical escalation support and/or assist IT colleagues in troubleshooting faults.
- Support, guide and/or manage IT projects as directed by the European IT Director.
- Audit and review the technical integrity of core systems and services.
- Review operating efficiencies to facilitate and accommodate business growth.
- Define, document and disseminate IT procedures, and standards.
- Manage and maintain a knowledge base for core systems and services.
- Any other reasonably requested duties.
Qualifications & Requirements
- Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation.
- Strong technical leadership ability and team spirit with a can-do attitude.
- Self-motivation, effective time management and the ability to work unsupervised.
- Must be able to use initiative and work under pressure, consistently employing a customer centric approach.
- Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues.
- Flexibility to work in various locations when required.
- Experience in an IT support environment (3rd line support).
- Experience with ITSM tools and methodology.
- Experience with ITIL practice and methodology.
- Experience with IT project delivery.
- Experience with IT architecture.
- Degree educated with an ITIL Foundation certification.
Salary for this position will be up to £60K.
EU IT Solution Manager in London employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU IT Solution Manager in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even just grab a coffee with someone who works in a similar role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t underestimate the power of LinkedIn. Make sure your profile is up to date and showcases your skills and experiences. Engage with posts related to IT solutions and share your insights. This can help you get noticed by recruiters looking for someone just like you!
✨Tip Number 3
Prepare for interviews by researching the company and its IT services. Be ready to discuss how your experience aligns with their needs, especially around ITIL practices and project delivery. Show them you’re not just a fit for the role, but a perfect match for their team!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relevant experience in IT support and project management. Let’s make it happen together!
We think you need these skills to ace EU IT Solution Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of EU IT Solution Manager. Highlight your experience with IT systems, project delivery, and any relevant ITIL practices. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our IT transformation.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with various platforms, networks, and cyber security measures. We’re looking for someone who can hit the ground running, so let us know what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Onyx-Conseil
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL practices, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL methodologies in past roles, especially in capacity and performance management.
✨Showcase Your Technical Leadership
This position demands strong technical leadership skills. Prepare examples that highlight your ability to lead teams through complex IT projects or incidents. Think about times when you’ve successfully guided a team under pressure and how you fostered a collaborative environment.
✨Demonstrate Problem-Solving Skills
Be prepared to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with IT challenges. This will showcase your analytical skills and creative thinking, which are crucial for designing effective solutions.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company’s IT strategy and how they envision the role contributing to their goals. This shows your genuine interest and helps you assess if the company is the right fit for you.