At a Glance
- Tasks: Provide desktop support to users across Europe, handling hardware and software issues.
- Company: Join an international bank with a strong presence in the City of London.
- Benefits: Enjoy a competitive salary and a permanent role with great job security.
- Other info: Work hours are Monday to Friday, 7.30 am to 6.00 pm, with opportunities for growth.
- Why this job: Be part of a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: In-depth knowledge of Cisco systems and relevant certifications are essential.
The predicted salary is between 45000 - 50000 £ per year.
Our Client is an International Bank with its European Head Office based in the City London. The Support team operates a rota to cover core hours from 7.30 am to 6.00 pm Monday to Friday.
Responsibilities:
- Provide Desktop Support to around 130 users across several European countries, with the bulk in the City London.
- Hardware builds for PCs and servers, software installations and upgrades.
- Login permissions and training users on software usage.
- Documenting and following up on all issues and problems raised by users to ensure resolution within the support team.
- Work with a range of Cisco and Microsoft platforms.
Required Technical Skills:
- In-depth knowledge of Cisco (firewalls, switches, routing protocols, multi-layer switches and routers including the 6500 series).
- Cisco certifications, ideally CCNP and CSM.
- VLAN segregation and centralised authentication services (AAA).
- Security tools: McAfee HIPS, Trend Micro, McAfee IPS, SafeNet Ethernet Encryptor, RADIUS / RSA, Tripwire.
- Knowledge of Cisco, Palo Alto, Juniper.
- Understanding of VLAN segregation, DMZ, VSS, failover, OSPF, high availability.
- Security certifications (advantageous).
Benefits:
This is a permanent role with a salary range of £45,000 – £50,000.
Desktop Support Analyst – Bank in the City London employer: Onyx-Conseil
As an International Bank located in the heart of London, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee growth and development. Our Desktop Support Analysts benefit from competitive salaries, comprehensive training opportunities, and the chance to work with cutting-edge technology across multiple European locations, all while being part of a supportive team dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst – Bank in the City London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onyx-Conseil values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onyx-Conseil might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onyx-Conseil!
✨Direct Apply to Onyx-Conseil
Let's not forget to apply directly through the Onyx-Conseil website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Analyst – Bank in the City London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onyx-Conseil.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onyx-Conseil. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
