At a Glance
- Tasks: Provide first and second-line IT support, resolving technical issues for users.
- Company: Join a dynamic team in a fast-paced operational environment.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Collaborative IT team focused on delivering high-quality support.
- Why this job: Gain hands-on experience in modern infrastructure and systems while supporting users.
- Qualifications: Experience in technical support or helpdesk environments is essential.
The predicted salary is between 30000 - 40000 £ per year.
This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices.
Key Responsibilities
- Oversee end to end delivery of Service Asset and Configuration Management activities.
- Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements.
- Monitor service performance metrics, analyse trends and produce reporting for stakeholders.
- Act as the main customer contact for Service Asset and Configuration Management activities.
- Manage incident, problem and change management processes aligned to ITIL best practice.
- Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements.
- Drive continual service improvement initiatives based on operational performance and customer feedback.
- Manage third party suppliers and vendor relationships where required.
- Support governance, audit and compliance activities.
Skills and Experience Required
- Strong experience within IT Service Delivery or IT Operations environments.
- Strong understanding of ITIL v3 or ITIL v4 frameworks.
- Experience using ServiceNow, Jira Service Management or CASD.
- Strong stakeholder management and customer engagement capability.
- Strong analytical and problem solving skills.
- Experience managing cross functional technical teams within complex environments.
To apply, please send your CV by pressing the apply button. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Start date: As soon as possible
Duration: 6 months
Location: RG29 1BY, Hart, England, United Kingdom
End User Support/Desktop Engineer in Livingston employer: Onyx-Conseil
LA International Computer Consultants Ltd is an award-winning employer recognised for its commitment to fostering an inclusive and supportive workplace. With a strong focus on employee development, the company offers opportunities for growth within a collaborative environment, while also providing competitive salaries and benefits. Located in Hart, England, employees enjoy a stable working atmosphere that values innovation and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support/Desktop Engineer in Livingston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in your desired field. You never know who might have a lead on your next job!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values, recent projects, and challenges they face. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get feedback. The more comfortable you are with common interview questions, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace End User Support/Desktop Engineer in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of End User Support/Desktop Engineer. Highlight relevant experience and skills that align with the job description, especially your understanding of ITIL practices and technical support capabilities.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills! Mention any experience you have with ServiceNow, Jira Service Management, or similar tools. This will help us see how you can hit the ground running in our tech environment.
Be Clear and Concise:When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly. We love a well-structured application!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Onyx-Conseil
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and v4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in service delivery and incident management. This will show that you understand the core principles and can implement them effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous positions. Highlight your communication strategies and how you’ve built relationships with both technical teams and customers. This is crucial for a role that involves acting as the main customer contact.
✨Be Data-Driven
Familiarise yourself with key performance metrics and reporting tools like ServiceNow or Jira Service Management. Be prepared to discuss how you've used data to analyse trends and drive service improvements in your previous roles.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've resolved complex issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
