At a Glance
- Tasks: Oversee IT service delivery and manage incident, problem, and change management processes.
- Company: Join a leading tech consultancy with a focus on security and compliance.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Inclusive workplace welcoming diverse applicants.
- Why this job: Be part of a dynamic team driving innovation in IT service management.
- Qualifications: Experience in IT service delivery and strong stakeholder management skills.
The predicted salary is between 30000 - 40000 £ per year.
This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices.
Key Responsibilities
- Oversee end to end delivery of Service Asset and Configuration Management activities.
- Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements.
- Monitor service performance metrics, analyse trends and produce reporting for stakeholders.
- Act as the main customer contact for Service Asset and Configuration Management activities.
- Manage incident, problem and change management processes aligned to ITIL best practice.
- Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements.
- Drive continual service improvement initiatives based on operational performance and customer feedback.
- Manage third party suppliers and vendor relationships where required.
- Support governance, audit and compliance activities.
Skills and Experience Required
- Strong experience within IT Service Delivery or IT Operations environments.
- Strong understanding of ITIL v3 or ITIL v4 frameworks.
- Experience using ServiceNow, Jira Service Management or CASD.
- Strong stakeholder management and customer engagement capability.
- Strong analytical and problem solving skills.
- Experience managing cross functional technical teams within complex environments.
To apply, please send your CV by pressing the apply button. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Start date: As soon as possible
Duration: 6 months
Location: RG29 1BY, Hart, England, United Kingdom
End-User Desktop Engineer & Tech Support Pro in Livingston employer: Onyx-Conseil
LA International Computer Consultants Ltd is an award-winning employer recognised for its commitment to fostering an inclusive and supportive workplace. With a strong focus on employee development, the company offers opportunities for growth within a collaborative environment, while also providing competitive salaries and benefits. Located in Hart, England, employees enjoy a dynamic work culture that values innovation and excellence in delivering secure IT solutions to influential clients.
StudySmarter Expert Advice🤫
We think this is how you could land End-User Desktop Engineer & Tech Support Pro in Livingston
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend tech meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can refer you to someone looking for your skills.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is especially important in tech roles where practical experience speaks volumes. Make sure to highlight any relevant ITIL practices you've implemented.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their service delivery model and be ready to discuss how your experience aligns with their needs. Tailor your responses to reflect your understanding of their SLAs and KPIs.
✨Tip Number 4
Don’t just apply through job boards; head over to our website and apply directly! This shows initiative and can sometimes put you ahead of the competition. Plus, it’s a great way to get noticed by hiring managers who appreciate direct applications.
We think you need these skills to ace End-User Desktop Engineer & Tech Support Pro in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of End-User Desktop Engineer & Tech Support Pro. Highlight relevant experience and skills that match the job description, especially your understanding of ITIL practices and technical support capabilities.
Showcase Your Technical Skills:Don’t just list your technical skills; provide examples of how you've used them in past roles. Mention specific tools like ServiceNow or Jira Service Management that you’ve worked with, as this will catch our eye!
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points for easy reading and make sure to address all key responsibilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us track your application better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onyx-Conseil
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL service management practices, make sure you brush up on ITIL v3 and v4 frameworks. Be ready to discuss how you've applied these principles in past roles, especially in incident, problem, and change management.
✨Showcase Your Stakeholder Management Skills
This position involves excellent stakeholder management capability. Prepare examples of how you've effectively engaged with stakeholders in previous roles. Highlight your communication strategies and how you’ve resolved conflicts or managed expectations.
✨Demonstrate Analytical Prowess
The job requires strong analytical and problem-solving skills. Be prepared to discuss specific metrics you've monitored in past roles and how you've used data to drive service improvements. Consider bringing examples of reports or analyses you've produced.
✨Familiarise Yourself with Tools
Experience with ServiceNow, Jira Service Management, or CASD is essential. If you have experience with these tools, be ready to discuss how you've used them to manage service delivery. If not, do some research on their functionalities and be prepared to talk about how you would leverage similar tools.
