At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues in a fast-paced environment.
- Company: Join a stable company focused on collaborative IT support and system improvements.
- Benefits: Enjoy a competitive salary, training opportunities, holiday, and pension.
- Other info: Be part of a dynamic team with excellent career progression opportunities.
- Why this job: Gain valuable experience in networking and enterprise IT while making a real impact.
- Qualifications: Experience in technical support and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment.
You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.
The Role- Provide 1st and 2nd line IT support across software and hardware systems
- Log, track, and resolve Service Desk tickets within agreed SLAs
- Troubleshoot technical issues via phone, email, and face-to-face support
- Assist with system improvements, updates, and new technology rollouts
- Monitor recurring issues and contribute to documentation and solutions
- Experience in a technical support or helpdesk environment
- Strong troubleshooting and analytical skills
- Good knowledge of Microsoft systems, networking, and IT infrastructure
- Familiarity with technologies such as VMware and databases is beneficial
IT Technician employer: Onyx-Conseil
Join a dynamic team as an IT Technician in Llanelli, where you will enjoy a supportive work culture that prioritises employee development and technical growth. With competitive salaries, opportunities for progression, and a focus on collaboration, this role offers a chance to enhance your skills in a fast-paced environment while contributing to meaningful system improvements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your technical abilities. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you would troubleshoot specific issues and be ready to explain your thought process. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience, especially with Microsoft systems and troubleshooting, to show us you're a great fit for the IT Technician role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've resolved technical issues or improved systems in previous roles, so we can see your problem-solving skills in action.
Show Off Your Communication Skills:Since this role involves a lot of user interaction, make sure to demonstrate your communication skills in your application. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to know you can connect with users effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft systems, networking, and IT infrastructure. Be ready to discuss your experience with troubleshooting and any specific technologies like VMware. This will show that you're not just familiar with the basics but can handle the hands-on challenges of the role.
✨Practice Problem-Solving Scenarios
Prepare for common technical issues you might face in the role. Think about how you would approach diagnosing and resolving these problems. Practising these scenarios can help you articulate your thought process during the interview, demonstrating your analytical skills and ability to think on your feet.
✨Show Off Your Communication Skills
Since you'll be working closely with end users and internal teams, it's crucial to showcase your communication skills. Be prepared to discuss how you've effectively communicated technical information to non-technical users in the past. This will highlight your ability to maintain excellent communication throughout the support process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or opportunities for training and progression. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
