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- Tasks: Provide first-line IT support and maintain tech systems for a vibrant entertainment platform.
- Company: Join a leading live entertainment company with over 100 music festivals worldwide.
- Benefits: Competitive daily rate, flexible work schedule, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and enhance your IT skills in a fast-paced environment.
- Qualifications: 3 years of IT support experience and proficiency in Microsoft Office and Azure.
- Other info: Contract role with potential for career advancement in a cloud-native setting.
Our Client is an Entertainment, a live entertainment platform that owns and operates over 100 major music festivals in the UK, Europe and Australia. They are looking to hire an IT Support Technician to work within the UK division of the business. This role offers a self-starting candidate the ability to support a dynamic and fast-growing business, with future opportunities for personal development and career growth within the group.
The IT Support Technician will report to the Director of Information Technology, and will support users both at global head office in Central London and in our operating businesses across the UK. The role will be instrumental in ensuring that users benefit from the highest standards of service, including with regards to information security, system availability and change management.
Our current core tech stack consists of MS365 + Azure AD, box.com, Airtable, Zoom (+ Zoom Phone), Slack and Salesforce and we support user access to Google Workspace together with various other line of business products. Prior experience administering Azure Active Directory tenancies would be particularly valuable, together with exposure to deployment and maintenance of security tools such as endpoint management and anti-virus. We support both Windows and Mac devices and our users access our services both on corporate machines and BYOD. We are 100% cloud native with no on-premises systems.
Specific tasks will include:
- First line support for users both in person and via support channels.
- Resolve or escalate issues.
- Hardware setup and configuration, patching and upgrades.
- Support audio-visual / conference room equipment and printers.
- Monitoring and maintaining local networking equipment such as access points, firewalls etc.
- Responsible for maintenance and upkeep of our backup Infrastructure, including laptops and relevant server(s) and other designated cloud backup locations.
- Provide timely report to senior management on progress of dedicated tasks, or ongoing activities.
- Configuration and monitoring of core systems.
- Administration for IT processes such as: Support ticketing, Equipment inventories, Hardware purchases, repairs and disposals, Joiner-Mover-Leaver process, Managing license count, Assisting with change projects such as data migration, office reconfiguration and platform or service changes.
Personal Attributes:
- Detail and precision in aspects of approach to tasks.
- Ability to prioritise conflicting workflows.
- Team player, ability to communicate effectively with non-technical users and senior management.
- Excellent presentation and time keeping.
Experience:
- 3 years experience in equivalent setting.
- Microsoft Office 2019+ support essential.
- Mac (iOS) support exposure desirable.
- Exposure to endpoint device management systems desirable.
- Azure support essential.
- Good documentation and analytical skills, with a passion for end-user satisfaction.
- Evidence of commitment to training and knowledge.
The Client is based in Central London with some attendance at operating business offices elsewhere in London and across the UK. This is a 3 month contract assignment for 3 days per week initially. The rate will depend on your experience but will be in the range £150 to £200 per day. Do send your CV to us in Word format along with your daily rate and availability.
IT Support Technician employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle user issues with MS365 or Azure AD. Show us your problem-solving skills and how you can keep users happy!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you, like our client in the entertainment sector. Tailor your approach to show how your skills can help them thrive in their fast-paced environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with MS365, Azure AD, and any support roles you've had. We want to see how your skills match what we're looking for!
Show Your Passion: In your cover letter, let us know why you're excited about the IT Support Technician role. Share your enthusiasm for tech and how you can contribute to our dynamic team!
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points for key achievements and avoid jargon unless it's relevant. We appreciate clarity just as much as you do!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your CV and get you in the running for this exciting opportunity.
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Stack
Familiarise yourself with the core tech stack mentioned in the job description, especially MS365, Azure AD, and any other tools like Zoom and Slack. Being able to discuss your experience with these platforms will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past, particularly in a fast-paced environment. Highlight your first-line support experiences and how you effectively communicated solutions to non-technical users.
✨Demonstrate Attention to Detail
Since the role requires precision in tasks, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in documentation or system maintenance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT processes, team dynamics, and future projects. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
