At a Glance
- Tasks: Provide 1st and 2nd level IT support to a dynamic user base in a prestigious bank.
- Company: Join a successful bank with a strong presence across Europe and the Middle East.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: 12-month FTC with potential for career advancement and exposure to various IT streams.
- Why this job: Be part of exciting IT projects and enhance your skills in a collaborative environment.
- Qualifications: 3-5 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank’s Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer, covering a range of various duties from Desktop and Mobile support to supporting our 150+ user base with 5 days a week onsite support with very limited to zero working from home, AV Support and other IT side-desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams – semi-involved with various streams of IT work for 2024 (new imaging process – new ITSM tool – and many more projects coming in 2024).
Responsibilities
- Required to cover onsite IT Support – Monday to Friday between our business hours of 08:00am → 17:30pm (UK).
- Supporting ad-hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team.
- 1st and 2nd Line Troubleshooting / Root-Cause Analysis, Documentation write ups for Knowledge Base Articles.
- Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users.
- Be the face and central point of all incoming IT queries and issues, following ITIL best practice to ensure we always deliver high standards of operations.
- Liaise with colleagues in London, Europe and Jordan (Middle-East) and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life-cycling projects.
- Ensure all key data for the Bank's IT is up-to-date, relevant and maintained to a high level, to comply with the Bank’s auditing principles and processes.
- Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit.
- Ability to educate and support User bases of varied levels of IT knowledge.
- High standard support for our VIPs (C-Level and Heads of Departments).
Technical Skills Required
- Exposure to Market Data, Bloomberg, Trader Support (bonus).
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way).
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI.
- Know-how of Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm.
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support.
- Networking - design/troubleshoot/installation (DNS – DHCP – VLAN – Proxy Understanding - TCP/IP and OSI) to a moderate to advance level.
- PowerShell to a moderate level.
- VPN troubleshooting and Support understanding necessary.
- Router maintenance - wireless configuration, installation and setups.
This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.
IT Support Engineer with 1st and 2nd Level Support employer: Onyx-Conseil
Our Client is an esteemed bank located in the heart of Mayfair, London, offering a dynamic work environment that fosters professional growth and collaboration. With a strong emphasis on employee development, you will have the opportunity to engage with various IT teams and participate in exciting projects set for 2024, all while enjoying a supportive culture that prioritises high standards of service delivery. The bank's commitment to excellence ensures that you will be part of a proficient team, dedicated to providing top-notch IT support to a diverse user base.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer with 1st and 2nd Level Support
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at the bank or in IT support. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Active Directory, Citrix, and networking concepts. Practising common scenarios can really help you stand out during the interview.
✨Tip Number 3
Show off your soft skills! As an IT Support Engineer, you'll be the face of the support team. Make sure to highlight your communication skills and ability to educate users with varying levels of IT knowledge. Employers love candidates who can connect with their users!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to be part of our dynamic team. So, get that CV polished and hit submit!
We think you need these skills to ace IT Support Engineer with 1st and 2nd Level Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd level support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Technical Skills:We’re looking for someone with solid technical know-how. Be sure to mention your experience with Microsoft Windows, Active Directory, and any other relevant tools or technologies that align with the job requirements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows, Active Directory, and Citrix XenApps. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Understand the Company Culture
Research the bank's values and culture. Since they operate across Europe and the Middle East, showing an understanding of their diverse work environment can set you apart. Mention how you can contribute to a collaborative atmosphere.
✨Prepare for Real-World Scenarios
Expect to be asked about real-life IT support situations. Prepare examples where you successfully handled 1st and 2nd level support issues, particularly with VIPs or under pressure. This will demonstrate your problem-solving skills and ability to stay calm.
✨Show Enthusiasm for Learning
The role involves working with various IT teams and projects. Express your eagerness to learn from these experiences and how you can bring fresh ideas to the table. Highlight any relevant training or certifications you've pursued recently.
