At a Glance
- Tasks: Deliver top-notch IT support and introduce exciting new technologies to customers.
- Company: Dynamic tech company based in the heart of London.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Join a team where you can make a real difference in IT and digital transformation.
- Qualifications: 5+ years in IT, strong M365 knowledge, and excellent communication skills in English and Japanese.
The predicted salary is between 50000 - 60000 £ per year.
As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements. You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.
Provide a range of IT services for our customer, including:
- Promoting MS Office365, RPA services and new technology
- Verifying each technology IT Partners/Vendors Management related to those projects
- Activities related to customer’s IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)
- Liaison with our HQ team and end users using Japanese and English
Key Responsibilities:
- UX/DX support and RPA services
- Respond to general IT/DX related requests collaborating with other team members
- Understand a customer’s IT/DX needs and clarify customer’s system and DX requirements
- Collaborate with customers to identify the scope of a project, timelines, and resources
- Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle
- Assist in testing including UAT and validating Proof-Of-Concepts
- Provide support services for system maintenance collaborating with other team members
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)
Skills / Knowledge:
Technical:- Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams
- Basic system development and operational knowledge (Experiences in system design and maintenance)
- IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
- Customer support / user support experiences
- Preferred experience with Japanese companies
- Preferred experience with UX and DX (Digital Transformation) technical projects
- Preferred experience with Power Platform development, Azure
- Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)
- Strong interpersonal communication skills
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking)
- User facing support skills
- Self-motivated and an innovative mindset
- Must have 5+ years IT experience in a corporate environment
- Preferably 1‑3 years experiences of System Development and Maintenance
The Client Company is based in City of London. The salary for this position is circa £50K – £60K. Please note that the Client does NOT provide sponsorship – so you must have the right to work in the UK.
IT Support Consultant employer: Onyx-Conseil
As an IT Support Consultant in the vibrant City of London, you will thrive in a dynamic work culture that values innovation and collaboration. The company offers competitive salaries, opportunities for professional growth, and a supportive environment where your contributions to IT and digital transformation are recognised and rewarded. With a focus on employee development and a commitment to introducing cutting-edge technologies, this role provides a meaningful opportunity to enhance your skills while making a significant impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with M365 or RPA services. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of SharePoint Online and MS Teams during interviews. Bring examples of how you've used these tools to solve problems or improve processes.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with both English and Japanese speakers, brush up on your language skills. Maybe even prepare a few phrases to impress your interviewers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Consultant role. Highlight your experience with M365 applications, especially SharePoint Online and MS Teams, as well as any relevant projects you've managed. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can help improve our customers' IT/DX literacy. Don't forget to mention your experience with RPA services and any relevant training you've provided.
Show Off Your Communication Skills:Since this role involves liaising with both English and Japanese speakers, make sure to showcase your language skills in your application. We love candidates who can communicate effectively across cultures, so highlight any relevant experiences you've had!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 applications, especially SharePoint Online and MS Teams. Be ready to discuss how you've used these tools in past roles and how they can benefit the company you're interviewing with.
✨Showcase Your Communication Skills
Since this role requires liaising with both English and Japanese speakers, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with diverse teams or clients in the past.
✨Demonstrate Project Management Experience
Be prepared to talk about your experience managing IT projects. Highlight specific projects where you led planning and implementation, and be ready to discuss challenges you faced and how you overcame them.
✨Emphasise Your Customer Support Skills
This role is all about delivering excellent support. Think of examples where you've gone above and beyond for a customer. Show that you understand the importance of user satisfaction and how it impacts business success.
