At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for a dynamic corporate team.
- Company: Join a forward-thinking company in Harrow with a focus on technology and teamwork.
- Benefits: Competitive salary of £35K - £40K, plus opportunities for growth and development.
- Other info: Fast-paced environment where your passion for technology can shine.
- Why this job: Make a real impact by enhancing customer success through your tech skills.
- Qualifications: 3+ years in IT support, with strong knowledge of Microsoft technologies and networking.
The predicted salary is between 35000 - 40000 € per year.
We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.
You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.
You will be primarily responsible for network management including but not restricted to:
- Security
- Compliance
- New User Set-Up
- Access
- Privilege and configuration management across a broad range of networking and application facilities.
Technical Competencies
- Extensive experience of the Microsoft Windows Desktop essential
- A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable
- Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack
- Experience of network, printer, AV, UPS and Security hardware
- Experience of working within a Cybersecurity framework
- Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions
- A good understanding of ISP solutions and connectivity requirements
- Wi-Fi solution experience & knowledge
- An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.
Personal Attributes
- Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnel
- Multi-tasking capabilities and ability to thrive in a fast-paced environment under pressure
- Disciplined, with the ability to prioritise
- Experience working with internal and external resources to achieve consistently excellent service levels
- Ability and desire to expand with changing marketplace and technology
- Friendly, professional
- Passionate about Technology
- Recognises the importance of frequent and clear communication and documentation
- Courageous in the face of the unknown
This is an office based position. The Client is based in Harrow. The salary for this position is £35K - £40K.
IT Support Analyst with Microsoft Technologies employer: Onyx-Conseil
Join a dynamic team in Harrow as an IT Support Analyst, where your expertise in Microsoft technologies will be valued and nurtured. Our corporate culture fosters collaboration and innovation, providing you with ample opportunities for professional growth and development. Enjoy a supportive work environment that prioritises employee well-being and encourages continuous learning, making it an excellent place to advance your career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst with Microsoft Technologies
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would troubleshoot specific issues or explain technical concepts to non-technical staff. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Analyst with Microsoft Technologies
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft technologies and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since you'll be engaging with staff at all levels, it's crucial to demonstrate your excellent written and oral communication skills. Use clear language in your application to show us you can communicate effectively, even with non-technical personnel.
Highlight Your Technical Competencies:Be specific about your technical skills, especially with tools like Zoho ManageEngine, Active Directory, and Microsoft cloud solutions. We love seeing candidates who can troubleshoot and resolve issues across a broad tech base!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Windows Desktop, Office 365, and Azure. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced in the past.
✨Showcase Your Communication Skills
Since you'll be engaging with staff at all levels, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical personnel in previous roles.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've resolved technical issues under pressure. Be ready to walk through your thought process and the steps you took to troubleshoot and resolve those problems.
✨Familiarise Yourself with Compliance Standards
Understand the basics of IT compliance frameworks like ITIL, GDPR, and PCI/DSS. Be prepared to discuss how you've applied these standards in your previous roles, as this will show your awareness of security and compliance in IT support.
