At a Glance
- Tasks: Support and maintain IT infrastructure while providing top-notch assistance to staff.
- Company: Join a leading banking institution with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and a vibrant work environment in Central London.
- Other info: Exciting career growth opportunities and a chance to work with cutting-edge technology.
- Why this job: Make a real difference in IT support and enhance your skills in a dynamic setting.
- Qualifications: 3+ years in IT support, ideally in banking, with strong troubleshooting skills.
The predicted salary is between 40000 - 45000 £ per year.
Our Client is looking to recruit an IT Support Analyst Engineer with at least 3 to 5 years experience in IT Network and Support ideally from a banking environment. Responsible for the support and maintenance of the IT infrastructure, and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of security of the systems in place. To provide IT Support and assistance to branch staff concerning IT related matters in a timely fashion.
Responsibilities
- Responsible for the maintenance of the IT infrastructure of the Branch by providing first line support of software, hardware and networking that includes installation, configuration and troubleshooting.
- Support endpoint security standards (antivirus/firewall/patching/two-factor authentication).
- Manage day to day operational aspects of a project and scope.
- Assist the IT Manager in delivering various IT projects.
- End User Computing support for all staff.
- Coordinator between the London Users and Group IT Security on all requests for systems access and ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times.
- Preserve the Assets of the Branch by implementing Disaster Recovery and backup procedures and ensuring that the standards comply with Group requirements.
- Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions.
- Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch.
- Hold Administrator function for some of the systems housed at the Branch.
- Responsible for the granting of access and maintenance of system matrix.
- Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room.
- Plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness.
- Manage inventory of computers, network equipment including tracking of purchased equipment and services.
- Maintain and ensure that the BCP site is always ready for continuous bank operations.
- Maintain the branch PABX system and ensure that the recording system is always up and running at all times.
- Perform monthly infrastructure test and report for Risk Assessment.
- Manage Incident Handling procedure (This includes monitoring as well as post-incident follow up).
- Support the Branch operations as and when needed and any other tasks assigned by the General Manager of the Branch.
- Comply with all applicable FCA/PRA conduct rules.
- Compliance with all mandatory training as set by the Branch/Group.
Qualifications
- Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing).
- At least 3 years of experience in IT ideally in the Banking/Financial industry in-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications.
- Technical/Functional skills - Proficient in common operating systems - Software proficiency - Networking (IT) - Proficient in programming languages - Project management - Data analysis.
- Personal skills (Soft Competencies [Core/Leadership]) - Strong interpersonal skills - Strong written and verbal communication skills (in English) - Strong stakeholder engagement.
The position is based in Central London. The salary will be in the range £40K - £45K. Please do send your CV to us in Word format along with your salary and notice period for this exciting position.
IT Support Analyst Engineer employer: Onyx-Conseil
Our Client is an exceptional employer, offering a dynamic work environment in the heart of Central London, where IT Support Analysts can thrive. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement while fostering a collaborative culture that values innovation and teamwork. Employees enjoy competitive salaries, comprehensive benefits, and the chance to contribute to meaningful projects within the banking sector, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field, especially those in banking. Attend meetups, webinars, or even just grab a coffee with someone who works in a similar role. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've worked on. Highlight your experience with troubleshooting, security standards, and any relevant software or hardware you've managed. Let them see how you can add value to their team.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the job.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t hesitate – check us out and get your application in!
We think you need these skills to ace IT Support Analyst Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst Engineer role. Highlight your experience in IT network and support, especially if you've worked in a banking environment. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your qualifications; showcase your technical skills! Mention your proficiency in operating systems, software, and networking. We love seeing candidates who can demonstrate their troubleshooting experience with Windows and Office applications.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website:We encourage you to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t forget to include your salary expectations and notice period!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows, Office applications, and networking. Be ready to discuss specific troubleshooting scenarios you've faced in the past, particularly in a banking environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled IT service outages or security issues. Highlight your ability to think on your feet and provide timely support, as this is crucial for the role.
✨Understand the Company Culture
Research the company’s values and mission, especially their approach to IT security and compliance. This will help you align your answers with what they’re looking for and show that you’re a good fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the IT infrastructure and projects you'll be involved in. This shows your genuine interest in the role and helps you gauge if the company is the right place for you.
