Senior Service Delivery Analyst
Role Summary
The Senior Service Delivery Analyst will support the management and continual improvement of business-critical IT services, working closely with internal stakeholders and suppliers to ensure effective service delivery.
Key Responsibilities
- IT Service Delivery Management and Service Improvement.
- Service performance monitoring and reporting.
- Major incident and escalation management.
- Supplier governance and service review activities.
- Stakeholder management across business and IT functions.
- Service continuity, compliance and risk management activities.
- Supporting transitions of new or changed services into live operation.
- Identification and delivery of service improvements.
Skills & Experience
Essential
- Experience in a Service Delivery Management or Service Support role.
- Experience supporting business-critical IT services within a medium to large organisation.
- ITIL Foundation certification (v3 or v4).
- Strong analytical and service reporting capability.
- Experience managing incidents, escalations and service issues.
- Strong communication and stakeholder management skills.
Desirable
- Experience with ServiceNow or equivalent ITSM tools.
- Experience working within Agile environments.
- Experience within regulated industries.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
IT Service Delivery Analyst employer: Onyx-Conseil
Onyx-Conseil is an excellent employer for those seeking a dynamic and rewarding career in infrastructure engineering. With a strong focus on employee development, the company offers numerous growth opportunities, a collaborative work culture, and the chance to work on impactful projects in secure environments. Located in Salford, employees benefit from a vibrant community and access to cutting-edge technology, making it an ideal place for professionals looking to enhance their skills and contribute to meaningful projects.
