At a Glance
- Tasks: Maintain and enhance the bank's IT infrastructure with hands-on support and project management.
- Company: A leading bank in the heart of London, committed to innovation and excellence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced financial environment.
- Why this job: Join a vital role in ensuring smooth IT operations and making a real impact.
- Qualifications: 5-7 years of IT experience, preferably in banking, with strong technical skills.
The predicted salary is between 55000 - 65000 £ per year.
Our Client is a Bank based in the City of London, looking to recruit an IT Senior Systems Support Engineer ideally with at least 5 to 7 years of experience in IT, preferably from within the banking financial industry.
Key Responsibilities and Duties
- Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that includes installation, configuration and troubleshooting.
- Manage day to day operational aspects of a project and scope.
- Design, plan and deploy IT projects to enhance the existing IT infrastructure and any applications required by the bank.
- End user computing support for all staff.
- Act as a coordinator between the London Users and Group IT Security on all requests for systems access, ensuring permissions are provided promptly and regularly updated, following the Group Access Matrix Protocol at all times.
- Preserve the Assets of the Bank by implementing Disaster Recovery and backup procedures, ensuring compliance with Group requirements.
- Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions.
- Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support.
- Plan and carry out maintenance checks to ensure IT Operations and infrastructures are running smoothly and ensure daily routine task completeness.
- Maintain the AYAYA PABX system and ensure that the recording system is always up and running.
Key Skills
- CCNP level networking
- Solarwinds – Service Desk Software experience
- Experience of Palo Alto firewalls
- Firemon – Network Security Devices and Policy Management
- Experience of Avaya PABX systems
Technical / Functional Skills
- Proficient in common operating systems: Windows 10, Windows Server 2016 and above, Redhat Linux based Operating System
- Software proficiency: VMWare v6.7 and above, Veeam Backup and Replication, Symantec Endpoint Protection, Symantec Endpoint Encryption, ManageEngine Patch Manager Plus, Microsoft Office 365
- Networking (IT): Cisco Switches and Routers, Palo Alto Firewalls, LAN/WAN Routing
- Hardware: Dell PowerEdge Servers, Dell PowerVault SAN Storage
- Project management, Data analysis
Personal Skills (Soft Competencies)
- Strong interpersonal skills
- Strong written and verbal communication skills (in English)
- Strong stakeholder engagement
Education
- Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing)
Remuneration
The salary for this role is in the range £55K - £65K.
IT Senior Systems Support Engineer employer: Onyx-Conseil
As a leading bank located in the heart of the City of London, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee growth and development. Our commitment to innovation and excellence is reflected in our comprehensive benefits package, which includes competitive salaries, professional training opportunities, and a supportive culture that encourages collaboration and creativity. Join us to be part of a forward-thinking team where your contributions are valued and you can make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Systems Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the banking and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in IT support. Be ready to discuss your experience with specific tools like Solarwinds or Palo Alto firewalls. Show them you’re not just a techie but also someone who can communicate effectively with non-technical staff.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! When you find a role that excites you, customise your pitch to highlight how your skills align with their needs. Use our website to apply directly, as it shows you’re genuinely interested in joining the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the IT Senior Systems Support Engineer role.
We think you need these skills to ace IT Senior Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Senior Systems Support Engineer role. Highlight your experience in the banking financial industry and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Skills:Don’t just list your technical skills; show us how you’ve used them in real-world situations. Whether it’s troubleshooting a network issue or managing a project, give us examples that demonstrate your expertise and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on all the technical skills listed in the job description. Be ready to discuss your experience with CCNP level networking, Palo Alto firewalls, and Avaya PABX systems. Prepare examples of how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
As an IT Senior Systems Support Engineer, you'll need to troubleshoot issues effectively. Think of specific instances where you resolved complex problems, especially in a banking environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with non-technical staff. During the interview, maintain eye contact and engage with your interviewer to demonstrate your interpersonal skills.
✨Understand the Company Culture
Research the bank's values and culture before the interview. Be prepared to discuss how your personal values align with theirs. This shows that you're not just a fit for the role, but also for the team and the organisation as a whole.
