At a Glance
- Tasks: Support and maintain IT infrastructure while liaising with users in English and Japanese.
- Company: Global company offering a dynamic work environment in the heart of London.
- Benefits: Competitive salary, opportunities for growth, and a collaborative team culture.
- Other info: Fast-paced environment with exciting projects and career advancement opportunities.
- Why this job: Join a global team and enhance your tech skills while making a real impact.
- Qualifications: 3+ years in IT support, fluent in English and Japanese, and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Our Client, a global company, is looking to recruit an IT Support Engineer with 2nd and 3rd Line experience. You must be able to speak in both English and Japanese.
IT infrastructure system support and maintenance. Liaison with end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
Key Responsibilities
- IT Infrastructure related project
- Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
- Communicate and coordinate with the user in each office (in English)
- Provide support to end users during system deployment/migration (User manual, user training)
- Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents
- Escalate the incidents to the appropriate vendors
- Incident management with the ticketing system (e.g. ServiceNow)
Skills / Knowledge
- Proven working experience in IT Service management operations
- Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
- Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)
- Basic Microsoft Office 365 knowledge
- Second line level technical support and problem-solving skills
- Strong interpersonal communication skills
- Ability to work both independently and as part of a team
- Adaptability to work in a fast-changing environment
- Strong written and verbal communication skills
- Proficient in English & Japanese language skills (Reading/Writing/Speaking)
- User facing support skills
- Self-motivated and an innovative mindset
Experience
- 3+ years IT experience in a corporate environment
- Second line technical support
- System Maintenance: Microsoft Windows, Windows Server, Virtual desktop, Microsoft 365
- Cisco/Fortinet
- Project management experience preferred
The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.
IT Infrastructure Engineer 2nd and 3rd Line with Japanese employer: Onyx-Conseil
As a global leader in IT infrastructure, our company offers an exceptional work environment in the heart of London, where innovation meets collaboration. We pride ourselves on fostering a culture of continuous learning and professional growth, providing employees with ample opportunities to advance their careers while working alongside talented individuals from diverse backgrounds. With competitive salaries and a commitment to employee well-being, we ensure that our team members feel valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer 2nd and 3rd Line with Japanese
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with other IT pros. You never know who might be looking for someone with your skills, especially in a global company.
✨Tip Number 2
Practice your communication skills in both English and Japanese. Role-play common IT support scenarios with a friend to boost your confidence. Being able to switch languages smoothly will set you apart!
✨Tip Number 3
Show off your problem-solving skills! Prepare some examples of how you've tackled tricky IT issues in the past. This will help you shine during interviews and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Infrastructure Engineer 2nd and 3rd Line with Japanese
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your 2nd and 3rd line support experience, especially in IT infrastructure. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Show Off Your Language Skills:Since this role requires both English and Japanese, make it clear in your application how proficient you are in both languages. We love seeing candidates who can communicate effectively in both, so don’t hold back!
Be Clear and Concise:When writing your cover letter or any additional information, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality and enthusiasm for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your CV and cover letter, and it helps us keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the technical skills mentioned in the job description, like TCP/IP, Windows Server, and Microsoft 365. We recommend reviewing any relevant projects you've worked on and being ready to discuss them in detail.
✨Practice Your Bilingual Communication
Since this role requires communication in both English and Japanese, practice explaining technical concepts in both languages. We suggest doing mock interviews with a friend or using language exchange apps to boost your confidence.
✨Familiarise Yourself with Incident Management Tools
Get comfortable with ticketing systems like ServiceNow, as you'll be using them for incident management. We advise you to explore any available tutorials or documentation to understand how these systems work before your interview.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've tackled complex IT issues in the past. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities effectively.
