At a Glance
- Tasks: Diagnose and repair enterprise IT systems while providing top-notch customer support.
- Company: Rapidly expanding tech services provider with a focus on innovation.
- Benefits: Up to £40,000 salary, company vehicle, bonuses, healthcare, and pension.
- Other info: Great career progression and training opportunities available.
- Why this job: Join a fast-growing team and develop your skills in a dynamic environment.
- Qualifications: Experience with enterprise IT hardware and strong diagnostic skills required.
The predicted salary is between 31500 - 38500 £ per year.
Excellent opportunity for an experienced IT Field Service Engineer with a background in enterprise hardware, networking or telephony to join a rapidly expanding technology services provider offering technical variety, manufacturer training and excellent career progression. This company is a well-established provider of enterprise IT infrastructure services, supporting technology partners and their customers across the UK and internationally.
Following significant growth, they are expanding their maintenance field team and are looking to appoint two engineers across London and the South East. In this varied role, you will attend customer sites to diagnose, maintain and repair enterprise servers, storage, networks and telephony systems. You will deliver hardware break-fix support, manage technical incidents through to resolution and assist with infrastructure installations and professional services projects.
The ideal candidate will have experience supporting enterprise IT hardware, networking, servers, storage or voice systems. You must have strong technical diagnostic skills, be confident working directly with customers and hold a full driving licence. This is a fantastic opportunity to join a fast-growing organisation offering exposure to a broad range of vendors, continued technical development and the chance to become a specialist within its expanding engineering operation.
The Role:- Maintain and repair enterprise IT infrastructure at customer sites
- Diagnose and resolve server, storage, networking and telephony incidents
- Deliver hardware break-fix support within agreed SLAs and quality standards
- Complete equipment installations, cabling and infrastructure upgrades
- Support professional services projects across multiple vendors
- Participate in a 24/7 emergency call-out rota
- Experience supporting enterprise IT hardware, networks, servers, storage or telephony
- Strong practical fault-finding, triage and diagnostic skills
- Previous experience working in a field-based engineering environment
- Cisco, Fortinet, HPE, Dell, Oracle, CCNA or CompTIA experience would be advantageous
- Full UK driving licence
- Willingness to work occasional overtime, weekends and emergency call-outs
IT Field Service Engineer employer: Onyx-Conseil
Onyx-Conseil is an excellent employer for those seeking a dynamic and rewarding career in infrastructure engineering. With a strong focus on employee development, the company offers numerous growth opportunities, a collaborative work culture, and the chance to work on impactful projects in secure environments. Located in Salford, employees benefit from a vibrant community and access to cutting-edge technology, making it an ideal place for professionals looking to enhance their skills and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onyx-Conseil values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onyx-Conseil might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onyx-Conseil!
✨Direct Apply to Onyx-Conseil
Let's not forget to apply directly through the Onyx-Conseil website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onyx-Conseil.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onyx-Conseil. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
