At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex issues in a dynamic banking environment.
- Company: Join a leading bank in Central London with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborate with a skilled team and receive training from senior IT professionals.
- Why this job: Be part of exciting IT migration projects and make a real difference in user experience.
- Qualifications: 5-10 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 50000 - 65000 £ per year.
Our Client, a bank based in Central London, is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2nd and 3rd level support.
- 1st and 2nd Line Troubleshooting / Root-Cause Analysis
- Documentation write-ups for Knowledge Base Articles
- Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to:
- Workstation Imaging
- Hardware Configurations
- Deployment of Software and Hardware
- AD Management
- Asset Management
- Ticket Queuing Management (Alloy Navigator)
- General overall efficiency to deliver the best service to our Users
Be the face and central point of all incoming IT queries and issues, following ITIL best practice to ensure we always deliver high standards of operations. Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling projects.
Ensure all key data for IT is up-to-date, relevant and maintained to a high level, to comply with the Bank’s auditing principles and processes. Ensure the Support Team achieves SLA targets outlined by the business and be part of a proficient and proactive Support Unit.
Regulatory DutiesMaintain knowledge of all applicable regulatory requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy/procedure breaches and areas of potential non-compliance and suspicions promptly upon identification in accordance with the Bank’s Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and/or regulatory breaches. Identify new risks/control gaps within own area and elevate accordingly to your Line Manager and/or regulatory exercises.
Training under a Senior IT Engineer / Head of Infrastructure in the Team during the probation period. As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects. Complete all annual mandatory regulatory refresher training as per the Bank’s training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role.
Technical Experience Required- Exposure to Market Data, Bloomberg, Trader Support
- Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way)
- Active Directory to a medium-high level - security groups, administration/deployment, LDAP, ADSI
- Citrix XenApps – Administration, Maintenance and Support of existing Citrix XenApps server farm
- Windows Server Environment 2012/2016 - design, deployment, maintenance and support
- VM-Ware virtualisation environments
- Backups (various and ability to use different applications)
- Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI)
- Router maintenance - wireless configuration, installation and setups
- PowerShell to a competent level (backup/azure/EMC)
- VPN Administration and Deployment
- DNS – administration of DNS internal and external
Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
IT Applications and Infrastructure Support Analyst employer: Onyx-Conseil
As a leading bank located in the heart of Central London, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our employees benefit from comprehensive training opportunities, including mentorship from senior IT professionals, and are encouraged to grow their skills in a supportive environment. With a commitment to high standards and regulatory compliance, we ensure our team is equipped to deliver exceptional service while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications and Infrastructure Support Analyst
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT support. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your hands-on experience with troubleshooting and support. Share specific examples of how you've tackled complex issues in the past.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email. It keeps you fresh in their minds and shows that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out!
We think you need these skills to ace IT Applications and Infrastructure Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Applications and Infrastructure Support Analyst role. Highlight your hands-on experience with 2nd and 3rd level support, and don’t forget to mention any relevant troubleshooting skills or documentation you've done for knowledge bases.
Showcase Your Technical Skills:We want to see your technical prowess! Be specific about your experience with Microsoft Windows, Active Directory, Citrix XenApps, and any other technologies mentioned in the job description. The more detail you provide, the better we can understand your fit for the role.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. A personal touch can make your application stand out, so feel free to share why you're excited about this opportunity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows, Active Directory, and Citrix XenApps. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you not only have the experience but also the confidence to tackle issues head-on.
✨Familiarise Yourself with ITIL Practices
Since the role involves adhering to ITIL best practices, it’s crucial to understand these principles. Prepare examples of how you've implemented ITIL processes in your previous roles, particularly in ticket management and service delivery. This will demonstrate your commitment to high standards in operations.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss complex IT issues you've resolved, especially those involving root-cause analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your thought process and problem-solving abilities.
✨Understand the Bank's Compliance Needs
Since compliance is a big part of this role, do some research on the bank's risk and compliance policies. Be ready to talk about how you’ve ensured compliance in your past roles and how you would approach potential risks in this new position. This shows you're proactive and aware of the bigger picture.
