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For Companies At a Glance
- Tasks: Manage and grow customer accounts while building strong relationships with key decision makers.
- Company: Join Flotek Group, the UK's fastest growing Managed Service Provider.
- Benefits: Competitive salary, commission package, company car, and generous annual leave.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team making a real impact in IT and communications.
- Qualifications: Strong account management experience and a good understanding of IT solutions.
The predicted salary is between 35000 - 40000 £ per year.
Location: Bridgend (Head Office), significant travel across the UK
Salary: £35,000 - £40,000 per annum (OTE up to £100,000)
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 9.00am to 5.30pm (flexible within 8am - 6pm)
About Flotek
Flotek Group is the UK's fastest growing Managed Service Provider, delivering IT, communications, cyber security, connectivity and managed technology services to small and medium sized businesses.
About the Role
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations and account growth. The successful candidate will be the main commercial point of contact for customers, working closely with technical, support and project teams to ensure the right solutions and a high level of service. Must be able to discuss IT, communications, connectivity and managed services with business owners, directors and senior decision makers.
Key Responsibilities
- Manage and grow a portfolio of customer accounts.
- Build strong relationships with key decision makers.
- Complete regular technology reviews with customers.
- Identify opportunities to sell additional products and services.
- Promote Flotek's core solutions: managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
- Lead contract renewal and commercial discussions.
- Support customers with service escalations and ensure the right internal teams are involved.
- Develop account plans and technology roadmaps for key customers.
- Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
- Report on account performance, customer satisfaction and revenue growth.
- Support other Account Managers with IT and communications opportunities where required.
Qualifications
- Strong account management experience within an MSP, IT, telecoms, communications or managed services environment.
- Proven experience growing customer accounts and meeting sales targets.
- Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
- Confident speaking with business owners, directors and senior decision makers.
- Strong commercial awareness and ability to identify growth opportunities.
- Excellent communication, presentation and relationship building skills.
- Positive, proactive and customer‑focused approach.
- Full UK driving licence.
Benefits
- Base salary £35,000 to £40,000, depending on experience.
- Commission package with an OTE of up to £100,000.
- Company car or car allowance.
- Staff share equity scheme.
- 21 days annual leave, increasing to 25 days with four years of service, plus bank holidays.
- Opportunity to join the UK's fastest growing Managed Service Provider.
Requirements
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance; candidates must reside in the UK.
Notes Start Date: As soon as possible
HR Manager employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that HR Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their services, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their growth.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common HR scenarios and questions related to account management. This will boost your confidence and help you articulate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that dream job!
We think you need these skills to ace HR Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Manager role. Highlight your relevant experience in account management and customer relationships, as well as any specific skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your understanding of IT services and how you can contribute to Flotek's growth.
Showcase Your Achievements: When detailing your experience, focus on your achievements. Use numbers and examples to demonstrate how you've successfully grown accounts or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Stuff
Make sure you brush up on your knowledge of IT, communications, and managed services. Be ready to discuss specific technologies like Microsoft 365 and cyber security, as you'll need to impress decision makers with your expertise.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Show genuine interest in their company and its customers. Ask questions about their current challenges and how you can help solve them, demonstrating your proactive approach.
✨Showcase Your Achievements
Prepare to share specific examples of how you've successfully grown customer accounts in the past. Highlight any sales targets you've met or exceeded, and be ready to discuss your strategies for account management and relationship building.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might have to handle a service escalation or negotiate a contract renewal. Practise these situations beforehand so you can demonstrate your problem-solving skills and commercial awareness effectively.