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For Companies At a Glance
- Tasks: Manage and grow customer accounts while building strong relationships with key decision makers.
- Company: Join Flotek Group, the UK's fastest growing Managed Service Provider.
- Benefits: Competitive salary, commission package, company car, and generous annual leave.
- Other info: Flexible working hours and excellent career growth opportunities await you.
- Why this job: Be a key player in a dynamic team and drive real impact in technology services.
- Qualifications: Strong account management experience and a good understanding of IT solutions.
The predicted salary is between 35000 - 40000 £ per year.
Location: Bridgend (Head Office), significant travel across the UK
Salary: £35,000 - £40,000 per annum (OTE up to £100,000)
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 9.00am to 5.30pm (flexible within 8am - 6pm)
About Flotek
Flotek Group is the UK's fastest growing Managed Service Provider, delivering IT, communications, cyber security, connectivity and managed technology services to small and medium sized businesses.
About the Role
This is a senior account management role focused on customer relationships, technology reviews, contract renewals, service escalations and account growth. The successful candidate will be the main commercial point of contact for customers, working closely with technical, support and project teams to ensure the right solutions and a high level of service. Must be able to discuss IT, communications, connectivity and managed services with business owners, directors and senior decision makers.
Key Responsibilities
- Manage and grow a portfolio of customer accounts.
- Build strong relationships with key decision makers.
- Complete regular technology reviews with customers.
- Identify opportunities to sell additional products and services.
- Promote Flotek's core solutions: managed IT, Microsoft 365, cyber security, connectivity, hosted voice, mobile, broadband, communications and managed print.
- Lead contract renewal and commercial discussions.
- Support customers with service escalations and ensure the right internal teams are involved.
- Develop account plans and technology roadmaps for key customers.
- Maintain accurate records of opportunities, reviews, contract dates, forecasts and pipeline activity.
- Report on account performance, customer satisfaction and revenue growth.
- Support other Account Managers with IT and communications opportunities where required.
Qualifications
- Strong account management experience within an MSP, IT, telecoms, communications or managed services environment.
- Proven experience growing customer accounts and meeting sales targets.
- Good understanding of IT infrastructure, Microsoft 365, connectivity, cyber security, hosted voice, mobile and communications solutions.
- Confident speaking with business owners, directors and senior decision makers.
- Strong commercial awareness and ability to identify growth opportunities.
- Excellent communication, presentation and relationship building skills.
- Positive, proactive and customer‑focused approach.
- Full UK driving licence.
Benefits
- Base salary £35,000 to £40,000, depending on experience.
- Commission package with an OTE of up to £100,000.
- Company car or car allowance.
- Staff share equity scheme.
- 21 days annual leave, increasing to 25 days with four years of service, plus bank holidays.
- Opportunity to join the UK's fastest growing Managed Service Provider.
Requirements
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance; candidates must reside in the UK.
Notes
Start Date: As soon as possible
HR Manager employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that HR Manager role.
✨Tip Number 2
Prepare for those interviews! Research Flotek Group and understand their services inside out. Be ready to discuss how your experience aligns with their needs, especially in account management and customer relationships. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best candidate for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and stand out from the crowd. Plus, it’s the best way to ensure your application gets seen by the right people at Flotek.
We think you need these skills to ace HR Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HR Manager role. Highlight your relevant experience in account management and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share your passion for customer relationships and how your background aligns with our mission at Flotek.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've successfully grown accounts or improved customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Stuff
Make sure you brush up on your knowledge of IT, communications, and managed services. Be ready to discuss specific technologies like Microsoft 365 and cyber security, as well as how they can benefit businesses. This will show that you're not just familiar with the industry but also passionate about it.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at the company and share your own relevant stories. This will help you come across as personable and relatable, which is key in account management roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as service escalations or contract renewals. Think of examples from your past experience where you've successfully navigated similar challenges, and be ready to explain your thought process.
✨Show Your Growth Mindset
Flotek is looking for someone who can identify growth opportunities. Be prepared to discuss how you've previously grown customer accounts and met sales targets. Highlight your proactive approach and any strategies you've used to drive success in your past roles.