At a Glance
- Tasks: Provide top-notch support for desktop and hardware issues in a dynamic banking environment.
- Company: A leading retail bank located in the heart of London.
- Benefits: Competitive salary, great benefits, and opportunities for professional growth.
- Other info: Work in a collaborative environment with potential for career advancement.
- Why this job: Join a vibrant team and make a real difference in user support.
- Qualifications: 4-5 years of experience in helpdesk and desktop support.
The predicted salary is between 40000 - 55000 £ per year.
Our Client, a retail bank based in the City of London, is looking to recruit a Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity, and remote connectivity. Remote and telephone support of mobile/European users will also be required.
Responsibilities:
- Work within the Service Desk team in supporting and delivering all aspects of services
- 1st/2nd line support (capable of root cause analysis)
- Remote branch support using Remote Assistance
- Active Directory user starter/leaver process
- Customer facing, support of internal banking staff, VIPs
- Maintenance and support of desktops, laptops, Blackberries
- SLA targets
- Ad-hoc project involvement
- Ideally with experience of supporting desktop platforms for banking environments
- Experience in operational deployments, desktop, operating system refresh cycle
- Service Desk ticket software
- Market data products
- ITIL, Microsoft certifications advantageous
- Maintains industry recognised skills through training or self-study methods
Technical Skills:
- Supporting Microsoft operating systems, office suite
- TCP/IP, basic networking skills
- Root cause analysis and remediation
- Technologies: Windows 7, Office 2013, Xenapp published applications, support
- Desktop hardware, laptops, Blackberries deployments
- Citrix
The salary for this role will be in the range £40K - £55K plus benefits. The Client is based in the City close to Liverpool Street and Bank stations. The role will require you to be in the office 3 days a week for the time being and full-time in the office at some point in the future.
Do send your CV to us in Word format along with your salary and availability.
Helpdesk and Desktop Support Analyst employer: Onyx-Conseil
Our client, a prominent retail bank located in the heart of London, offers an exceptional work environment that prioritises employee development and well-being. With a strong focus on collaboration within the Service Desk team, employees benefit from a culture of continuous learning and support, alongside competitive salaries and comprehensive benefits. The bank's commitment to fostering growth and providing opportunities for advancement makes it an ideal employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk and Desktop Support Analyst
✨Tip Number 1
Network, network, network! Reach out to your connections in the banking and IT sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with Microsoft operating systems and troubleshooting techniques. Practice common interview questions related to helpdesk support.
✨Tip Number 3
Showcase your customer service skills! Remember, as a Helpdesk and Desktop Support Analyst, you'll be dealing with internal banking staff and VIPs. Be ready to demonstrate how you've handled challenging situations in the past.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, we love seeing candidates who take the initiative to apply directly.
We think you need these skills to ace Helpdesk and Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in user support, especially in desktop and peripheral hardware. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Relevant Experience:If you've worked in a banking environment or have experience with ITIL and Microsoft certifications, shout about it! We love seeing candidates who can bring that specific knowledge to our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV in Word format along with your salary expectations and availability.
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and the Office suite. Be ready to discuss your experience with desktop hardware, networking basics, and any specific technologies mentioned in the job description, like Citrix and Xenapp.
✨Showcase Your Customer Service Skills
As this role involves supporting internal banking staff and VIPs, it's crucial to demonstrate your customer-facing skills. Prepare examples of how you've successfully handled user issues in the past, especially in high-pressure situations.
✨Be Ready for Root Cause Analysis
Since root cause analysis is a key part of the job, think of instances where you've identified and resolved underlying issues. Practice explaining your thought process clearly, as this will show your analytical skills and problem-solving abilities.
✨Familiarise Yourself with SLAs and Ticketing Systems
Understanding Service Level Agreements (SLAs) and how ticketing systems work is essential. Be prepared to discuss how you've met SLA targets in previous roles and how you prioritise tasks to ensure timely support.
