At a Glance
- Tasks: Lead the delivery of IT services and ensure compliance with SLAs and KPIs.
- Company: Dynamic tech company focused on service excellence and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a supportive team that values diversity and encourages all applicants.
- Why this job: Make a real impact in IT service delivery while working with cutting-edge technologies.
- Qualifications: Experience in IT service delivery and strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
Must have an Active DV Clearance. This position requires a strong technical background, excellent stakeholder management capability and deep understanding of ITIL service management practices.
Key Responsibilities
- Oversee end to end delivery of Service Asset and Configuration Management activities.
- Ensure services are delivered in line with agreed SLAs, KPIs and compliance requirements.
- Monitor service performance metrics, analyse trends and produce reporting for stakeholders.
- Act as the main customer contact for Service Asset and Configuration Management activities.
- Manage incident, problem and change management processes aligned to ITIL best practice.
- Coordinate with infrastructure, development and support teams to resolve issues and deliver improvements.
- Drive continual service improvement initiatives based on operational performance and customer feedback.
- Manage third party suppliers and vendor relationships where required.
- Support governance, audit and compliance activities.
Skills and Experience Required
- Strong experience within IT Service Delivery or IT Operations environments.
- Strong understanding of ITIL v3 or ITIL v4 frameworks.
- Experience using ServiceNow, Jira Service Management or CASD.
- Strong stakeholder management and customer engagement capability.
- Strong analytical and problem solving skills.
- Experience managing cross functional technical teams within complex environments.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Service Delivery Manager (Process Owner) - DV Cleared in Hart employer: Onyx-Conseil
As a Service Delivery Manager (Process Owner) with us, you will thrive in a dynamic and inclusive environment that prioritises employee growth and development. Our commitment to ITIL best practices ensures that you will be at the forefront of service excellence, while our collaborative culture fosters strong stakeholder relationships and continuous improvement initiatives. Located in a vibrant area, we offer competitive benefits and a supportive workplace where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Process Owner) - DV Cleared in Hart
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who are already working in service delivery roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-world applications. We recommend practising common interview questions related to service management and stakeholder engagement to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Delivery Manager (Process Owner) - DV Cleared in Hart
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with ITIL practices and any relevant technical skills, especially if you've worked with ServiceNow or Jira Service Management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've managed service delivery and improved processes in previous positions. We love a good story!
Showcase Your Stakeholder Management Skills:Since stakeholder management is key for this role, make sure to include examples of how you've successfully engaged with customers and managed relationships. We want to see your communication prowess shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Onyx-Conseil
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and v4 knowledge. Be ready to discuss how you've applied these frameworks in past roles, especially in service delivery and incident management. This will show that you understand the core principles and can implement them effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous positions. Think about specific situations where you resolved conflicts or improved relationships. This will demonstrate your capability in engaging with customers and cross-functional teams.
✨Be Data-Driven
Familiarise yourself with key performance metrics relevant to service delivery. Be prepared to discuss how you've used data to analyse trends and drive improvements. This shows that you can not only monitor performance but also take actionable steps based on your findings.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've initiated or contributed to service improvement initiatives. Be ready to explain your thought process and the outcomes. This will highlight your proactive approach and commitment to enhancing service delivery.
