At a Glance
- Tasks: Lead service delivery and drive performance across multiple contracts.
- Company: Dynamic organisation focused on service excellence in secure environments.
- Benefits: Competitive salary, professional development, and a chance to lead impactful teams.
- Other info: Open to all backgrounds; support available throughout the recruitment process.
- Why this job: Make a difference in service delivery while working in a strategic leadership role.
- Qualifications: Proven experience in service delivery and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Must have an Active DV Clearance. The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently within secure environments.
Responsibilities
- Lead end to end service delivery across multiple contracts aligned to SLAs.
- Own full P&L accountability, financial governance and cost control.
- Manage service risks, performance and productivity improvements.
- Lead and develop a team of Service Directors and delivery managers.
- Drive Service Improvement Plans to enhance delivery standards.
- Manage supplier relationships to deliver a unified service approach.
- Support service introduction and transition from programme into service.
- Identify and deliver account growth and revenue opportunities.
- Provide governance across service reviews, CAB and customer meetings.
Skills and Experience
- Proven experience as a Service Delivery Director within complex environments.
- Strong understanding of Defence or MoD customer environments.
- Experience with ITIL service management frameworks.
- Experience working within Agile delivery environments.
- Strong leadership, financial and stakeholder management capability.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Service Delivery Director in Hart employer: Onyx-Conseil
As a leading employer in the defence sector, we pride ourselves on fostering a dynamic work culture that prioritises innovation and continuous improvement. Our Service Delivery Director role offers exceptional growth opportunities within a secure environment, supported by a strong commitment to employee development and a collaborative team atmosphere. With a focus on strategic leadership and financial governance, you will play a pivotal role in driving service excellence while enjoying the benefits of working in a mission-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Director in Hart
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in service delivery or defence environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL frameworks and Agile methodologies. We want you to showcase your expertise confidently, so practice answering common questions related to service delivery and financial governance.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that align with your skills and experience. Use our website to find positions that match your background in service delivery and make sure to tailor your approach for each application.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. It shows your enthusiasm for the role and reinforces your interest in driving service performance and improvement.
We think you need these skills to ace Service Delivery Director in Hart
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Director role. Highlight your experience in managing service delivery, financial governance, and team leadership. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to drive service performance and identify growth opportunities. Numbers and results speak volumes!
Be Clear and Concise:Keep your application clear and concise. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery, especially in complex environments like Defence or MoD. Familiarise yourself with ITIL frameworks and Agile methodologies, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing large teams and driving performance improvements. Be ready to discuss how you've developed teams and led service improvement plans in the past.
✨Understand Financial Governance
Since this role involves full P&L accountability, be prepared to talk about your experience with financial control and cost management. Bring specific examples of how you've successfully managed budgets and improved financial performance.
✨Build Rapport with Stakeholders
Demonstrate your stakeholder management skills by discussing how you've built relationships with suppliers and customers. Highlight any successful collaborations that led to enhanced service delivery or account growth.
