At a Glance
- Tasks: Install, maintain, and repair ICT systems while providing customer support.
- Company: Dynamic tech company offering a collaborative work environment.
- Benefits: Competitive salary, learning bonuses, training, pension, and holiday perks.
- Other info: Great opportunity for growth and industry certifications in a supportive team.
- Why this job: Combine hands-on IT skills with customer interaction in a varied role.
- Qualifications: Basic IT qualifications and strong problem-solving skills required.
The predicted salary is between 29000 - 33000 £ per year.
Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits
Are you a hands‑on IT professional looking for a varied field‑based role where you can combine technical problem‑solving with customer‑facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day‑to‑day technical queries.
You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self‑starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team.
The Role- Install, maintain, repair and test ICT systems and devices at customer sites
- Diagnose and resolve IT faults and user queries both on‑site and via the service desk
- Log, manage and progress tickets in line with SLAs and company procedures
- Liaise with third‑party suppliers and specialist partners where required
- Ensure all work is correctly recorded, costed and billed where applicable
- Basic IT qualifications such as GCSE Maths and English with Microsoft MCP
- Interest in field service, helpdesk support and ICT service delivery
- Strong problem‑solving skills with a customer‑focused mindset
- Able to work independently and collaboratively within a technical team
- Willing to travel, learn new technologies and work towards industry certifications
We are an equal opportunities company and welcome applications from all suitable candidates.
Field Service IT Technician: On-site & Remote Support in Halesowen employer: Onyx-Conseil
Join a dynamic team in Bromsgrove as a Field Service IT Technician, where you will enjoy a supportive work culture that prioritises employee growth through ongoing training and development opportunities. With a competitive salary and a range of benefits including a learning and development bonus, pension, and holiday, this role offers the perfect blend of technical challenge and customer interaction, making it an excellent choice for those looking to advance their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service IT Technician: On-site & Remote Support in Halesowen
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves diagnosing IT faults, brush up on your troubleshooting techniques. You might even want to run through some common scenarios with a friend or colleague.
✨Tip Number 3
Prepare for the interview by thinking about your past experiences. Have examples ready that showcase your problem-solving skills and customer service mindset. We want to hear how you've tackled challenges in the past!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service IT Technician: On-site & Remote Support in Halesowen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on IT experience and customer service skills. We want to see how you've tackled technical problems in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about this role and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give us a glimpse into your problem-solving process. Share specific instances where you diagnosed and resolved IT issues, especially in customer-facing situations. We’re all about solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on the specific ICT systems and devices mentioned in the job description. Be ready to discuss your hands-on experience with installations, repairs, and troubleshooting. This will show that you're not just familiar with the tech but can also apply your knowledge practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully resolved user queries in the past. Highlight your problem-solving skills and how you maintain a customer-focused mindset, even under pressure.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you've managed incidents and requests in line with SLAs before. This shows that you appreciate the importance of timely resolutions and high standards of service.
✨Demonstrate Your Willingness to Learn
This role offers ongoing training and opportunities for certifications, so express your eagerness to learn new technologies. Share any relevant courses or certifications you’re currently pursuing or plan to pursue, as this will highlight your motivation and commitment to professional growth.
