At a Glance
- Tasks: Install, maintain, and repair ICT systems while providing customer support.
- Company: Dynamic tech company offering a collaborative work environment.
- Benefits: Competitive salary, learning bonuses, training, pension, and holiday perks.
- Other info: Great opportunity for growth and industry certifications in a supportive team.
- Why this job: Combine hands-on tech skills with customer interaction in a varied role.
- Qualifications: Basic IT qualifications and a passion for problem-solving.
The predicted salary is between 29000 - 33000 £ per year.
Are you a hands‑on IT professional looking for a varied field‑based role where you can combine technical problem‑solving with customer‑facing support across multiple environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day‑to‑day technical queries.
You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions. You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications. This position suits a motivated self‑starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team.
The Role
- Install, maintain, repair and test ICT systems and devices at customer sites
- Diagnose and resolve IT faults and user queries both on‑site and via the service desk
- Log, manage and progress tickets in line with SLAs and company procedures
- Liaise with third‑party suppliers and specialist partners where required
- Ensure all work is correctly recorded, costed and billed where applicable
The Person
- Basic IT qualifications such as GCSE Maths and English with Microsoft MCP
- Interest in field service, helpdesk support and ICT service delivery
- Strong problem‑solving skills with a customer‑focused mindset
- Able to work independently and collaboratively within a technical team
- Willing to travel, learn new technologies and work towards industry certifications
We are an equal opportunities company and welcome applications from all suitable candidates.
Field Service and Support Technician in Halesowen employer: Onyx-Conseil
Join a dynamic team as a Field Service and Support Technician in Bromsgrove, where you will enjoy a supportive work culture that prioritises employee growth through ongoing training and development opportunities. With a competitive salary and a range of benefits including a Learning & Development Bonus and pension scheme, this role offers the chance to enhance your technical skills while delivering exceptional customer service in a collaborative environment. Embrace the variety of working across multiple sites and technologies, making a meaningful impact in the field of ICT support.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service and Support Technician in Halesowen
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves diagnosing IT faults, brush up on your troubleshooting techniques. You might even want to run through some common scenarios with a friend or colleague.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Field Service and Support Technician in Halesowen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on IT experience and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your technical problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Field Service and Support Technician role and how your customer-focused mindset makes you a great fit for our team.
Showcase Your Technical Skills:In your application, mention specific technologies you’ve worked with and any certifications you’re pursuing. We love seeing candidates who are eager to learn and grow their technical capabilities!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to ICT systems. Be prepared to discuss specific technologies you've worked with and how you've solved problems in the past. This role is all about hands-on experience, so be ready to share examples that showcase your skills.
✨Show Off Your Customer Service Skills
Since this position involves a lot of customer interaction, think of instances where you've provided excellent support. Highlight your ability to communicate clearly and effectively, especially when diagnosing issues or explaining solutions to users who may not be tech-savvy.
✨Demonstrate Your Problem-Solving Mindset
Prepare to tackle some hypothetical scenarios during the interview. Think about how you would approach diagnosing a fault or resolving a user query. Show them that you can think on your feet and come up with reliable solutions under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the types of technologies you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
