At a Glance
- Tasks: Provide technical support and troubleshoot issues in secure environments.
- Company: Join a leading tech firm focused on Defence and National Security.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Diverse team welcoming all backgrounds; security clearance required.
- Why this job: Make a difference in secure technology solutions while developing your skills.
- Qualifications: Experience with Windows, Azure, and end-user support is essential.
The predicted salary is between 40000 - 45000 £ per year.
- Support Engineer – Location: Farnborough (On-site, 5 days per week) – Employment
- Type: Permanent – Salary: Up to £40,000 per year – Security
Clearance: DV clearance required; candidates with active SC clearance may be considered.
Role Overview
You will provide technical support across secure environments, working alongside engineering, architecture, and delivery teams.
Responsibilities include troubleshooting issues, maintaining services, supporting end users, and ensuring systems remain reliable and secure.
Key Responsibilities
- Provide 1st and 2nd line technical support for systems, services, and infrastructure.
- Respond to support requests, manage incidents, and provide regular updates to users.
- Troubleshoot and resolve hardware, software, and application issues.
- Deliver desk‑side and remote end‑user support.
- Monitor alerts, investigate issues, and escalate complex problems where required.
- Maintain accurate incident records and ensure tickets are updated appropriately.
- Document solutions and contribute to knowledge base improvements.
- Support incident management processes when required.
- Communicate planned maintenance activities and service updates.
- Assist with user onboarding, device provisioning, and endpoint management.
- Support occasional travel to remote sites when required.
Essential Skills & Experience
- Windows 10/11 administration.
- Azure, Entra ID, and Active Directory administration.
- Microsoft 365 administration.
- Endpoint management and device provisioning.
- Power Shell scripting and automation.
- End‑user support and user onboarding processes.
- Security concepts including MFA and Conditional Access.
- ITSM tools such as Atlassian or equivalent platforms.
- Exposure to Linux environments (Ubuntu/Cent OS).
Desirable Experience
- Windows Server administration and support.
- mac OS MDM experience.
- Group Policy creation and troubleshooting.
- Developing and maintaining Power Shell scripts.
- About the Opportunity
You will be joining a team focused on delivering secure, mission‑critical technology solutions for Defence and National Security customers.
The organisation works across secure digital innovation, cloud technologies and modern engineering practices to help customers address complex challenges in highly secure environments.
Due to the nature and urgency of this role, candidates holding past high level security clearance are highly welcomed.
Successful applicants will be required to obtain security clearance prior to appointment, which can take a minimum of 18 weeks.
We welcome applications from all individuals, regardless of background or identity, and encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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Support Engineer in Farnborough employer: Onyx-Conseil
Onyx-Conseil is an excellent employer for those seeking a dynamic and rewarding career in infrastructure engineering. With a strong focus on employee development, the company offers numerous growth opportunities, a collaborative work culture, and the chance to work on impactful projects in secure environments. Located in Salford, employees benefit from a vibrant community and access to cutting-edge technology, making it an ideal place for professionals looking to enhance their skills and contribute to meaningful projects.
