At a Glance
- Tasks: Design and develop innovative ServiceNow solutions for enterprise-scale ITSM and ITOM implementations.
- Company: Join an award-winning tech company recognised for its commitment to security and inclusivity.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Inclusive workplace culture that values diverse backgrounds and perspectives.
- Why this job: Make a real impact by working on cutting-edge technology in a dynamic environment.
- Qualifications: Experience with ServiceNow ITSM/ITOM, strong problem-solving skills, and Agile delivery experience.
The predicted salary is between 50000 - 65000 £ per year.
Service Now Technical Consultant (ITSM / ITOM)
We are seeking an experienced Service Now Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise‑scale ITSM and ITOM implementations.
The successful candidate will be responsible for designing, configuring, developing, and supporting Service Now solutions aligned to business and operational requirements.
Key Responsibilities
- Platform Administration & Governance
- Administer and maintain the Service Now platform across development, test, and production environments
- Manage user accounts, groups, roles, and access controls
- Configure and maintain platform security, including ACLs and role‑based access control (RBAC)
- Support instance governance, upgrade planning, patching, cloning, and release management activities
- Monitor platform health, performance, and compliance with organisational standards
- Platform Configuration & Development
- Configure and customise core Service Now modules, particularly ITSM and ITOM
- Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications
- Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items
- Develop and maintain integrations using REST/SOAP APIs, Integration Hub, MID Server, and third‑party connectors
- Support CMDB design, discovery, event management, and service mapping activities where applicable
- Produce scalable and maintainable technical solutions aligned to platform best practices
- Implementation & Delivery
- Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation lifecycle
- Translate functional and technical requirements into Service Now solutions
- Participate in sprint planning, technical design workshops, and code reviews
- Support testing activities including SIT, UAT, regression, and defect resolution
- Contribute to deployment planning and post‑go‑live support
- Documentation & Best Practice
- Produce and maintain technical documentation, configuration records, and knowledge articles
- Ensure developments align with Service Now development standards and governance processes
- Provide technical guidance and mentoring to junior developers or administrators where required
- Required Skills & Experience
- Proven experience delivering Service Now ITSM and/or ITOM implementations
• Strong hands‑on experience with
- Platform administration and configuration
- Workflow development and Flow Designer
- Business Rules, Client Scripts, UI Policies, and ACLs
- RBAC and security configuration
- Service Catalog and request workflows
- Integration development using REST/SOAP APIs and Integration Hub
- Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable
- Strong understanding of Service Now platform architecture and best practices
- Experience working in Agile delivery environments
- Ability to troubleshoot complex technical issues across integrations and platform functionality
- Mandatory Certifications
- Certified System Administrator (CSA)
- Certified Implementation Specialist – IT Service Management (CIS‑ITSM)
Desirable Certifications
- Certified Application Developer (CAD)
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist – Event Management
- Certified Implementation Specialist – Service Mapping
- Personal Attributes
- Strong problem‑solving and analytical skills
- Excellent stakeholder communication and collaboration abilities
- Ability to work independently and within cross‑functional teams
- Detail‑oriented with a focus on quality and maintainability
- Proactive approach to continuous improvement and platform optimisation
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.
Successful applicants will be required to be security cleared prior to appointment, which can take a minimum of ten weeks.
LA International is an award‑winning partner of choice for many of the world's most influential companies and government organisations.
Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of security‑cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
An award‑winning organisation, having secured the prestigious Queens Award for
Enterprise: International Trade over multiple years.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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