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- Tasks: Lead IT solutions across Europe, ensuring top-notch service delivery and support.
- Company: Join a forward-thinking company focused on transforming IT services for businesses.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible working locations and a dynamic environment await you.
- Why this job: Make a real impact on IT systems while collaborating with diverse teams.
- Qualifications: Strong technical skills, leadership ability, and experience in IT support required.
The predicted salary is between 60000 - 60000 £ per year.
To be part of the IT Leadership Team and working closely with the European IT Director in supporting the transformation of the IT department to deliver quality IT services and associated support to our businesses across Europe. Accountable for the strategy, design, and deployment of technology solutions for IT systems and services across all Company European businesses to ensure they are simplified, standardised, reliable, and cost effective. Ensure that the Capacity and Availability of the IT systems and services can support core business functionality as and when it is required. Provide specialist 3rd line support when required. Define, measure and record service KPIs that will identify areas for development and deliver continuous improvement of IT services, processes, and support. Facilitate the education and development of 1st and 2nd line support teams. This role will enjoy hybrid working, splitting time between home and the IT Support Office, with occasional travel to the London office and other schools/business locations.
Support the design, build and deployment of core IT systems and services:
- Platforms – Physical hosts, virtual hosts (ESXi), Storage & Databases, SAAS Solutions, Monitoring, and backups.
- Networks – WAN, LAN, VPN, Wi-Fi, Firewalls, and filtering.
- Cyber Security – Protection, Education, Audit, Disaster Recovery, and Business Continuity.
Key Responsibilities:
- Review, develop and enhance the continued delivery of 1st class student learning through IT.
- Identify and design solutions to enhance operations and solve business problems.
- Support IT Teams in all activities that lead to the successful implementation of new solutions.
- Direct the maintenance, monitoring and backup/restore of the European IT Services.
- Facilitate the provision of 3rd line support to Europe IT Services, escalating to Group IT as required.
- Manage major service incidents and problems through to resolution as directed.
- ITIL process owner for Capacity and Performance; Availability; IT Service Continuity.
- Provide technical escalation support and/or assist IT colleagues in troubleshooting faults.
- Support, guide and/or manage IT projects as directed by the European IT Director.
- Audit and review the technical integrity of core systems and services.
- Review operating efficiencies to facilitate and accommodate business growth.
- Define, document and disseminate IT procedures, and standards.
- Manage and maintain a knowledge base for core systems and services.
- Any other reasonably requested duties.
Qualifications & Requirements:
- Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation.
- Strong technical leadership ability and team spirit with a can-do attitude.
- Self-motivation, effective time management and the ability to work unsupervised.
- Must be able to use initiative and work under pressure, consistently employing a customer centric approach.
- Able to demonstrate excellent analytical skills, problem solving, creative thinking and decision-making to design solutions and resolve issues.
- Flexibility to work in various locations when required.
- Experience in an IT support environment (3rd line support).
- Experience with ITSM tools and methodology.
- Experience with ITIL practice and methodology.
- Experience with IT project delivery.
- Experience with IT architecture.
- Degree educated with an ITIL Foundation certification.
Salary for this position will be up to £60K.
EU IT Solution Manager employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU IT Solution Manager
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT solutions management. Think about how you can highlight your experience with ITIL practices and project delivery during the conversation.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you to join our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace EU IT Solution Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EU IT Solution Manager role. Highlight your experience in IT support, project delivery, and any relevant ITIL practices. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've solved business problems or enhanced operations in previous positions.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise! Mention your experience with platforms, networks, and cyber security. We’re looking for someone who can hit the ground running, so make it clear what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Onyx-Conseil
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL practices, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL methodologies in past roles, especially in capacity and performance management.
✨Showcase Your Technical Leadership
This position is all about leading teams and driving IT solutions. Think of examples where you've successfully led a project or team, particularly in a 3rd line support environment. Highlight your ability to motivate others and foster a collaborative spirit.
✨Demonstrate Problem-Solving Skills
Prepare to tackle hypothetical scenarios during the interview. They might ask how you'd handle a major service incident or a technical fault. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.
✨Understand the Business Context
It's crucial to connect IT solutions with business needs. Research the company’s operations and think about how IT can enhance their services. Be ready to discuss how you've identified and designed solutions that solve business problems in your previous roles.