At a Glance
- Tasks: Provide technical support and troubleshoot issues in a dynamic data centre environment.
- Company: Join BE DC Connect UK Ltd, a leader in sustainable tech solutions.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Night and weekend shifts with a supportive team atmosphere.
- Why this job: Be part of a visionary company shaping the future of digital infrastructure.
- Qualifications: Good communication skills and basic networking knowledge required.
The predicted salary is between 27000 - 33000 £ per year.
Location: Based in either Enfield, Slough or Bournemouth
Salary: £27,000 - £33,000 per annum
Job Type: 1 year Fixed Term Contract, with possible extension, Full Time (ROTA Day/Night Shifts & Weekends)
About us
BE DC Connect UK Ltd is a visionary company that plans a sustainable future. Powered by clean energy and are ready to lead the way. With expertise in developing innovative solutions for two key industries - power and digital infrastructure. BE DC Connect UK Ltd is based throughout the South East, providing managed hosting, colocation and network services.
About the role
We currently have vacancies for three (3) Junior Technical Support Engineer at a salary ranging £27,000 - £33,000 p.a. dependant on experience, knowledge and capabilities. The ideal candidate should be a team player with excellent communication, interpersonal and organizational skills. It is imperative that candidates have good spoken and written English. The three roles will be based on shift rotas five days out of seven and will be primarily night and weekend shifts, you will be permanently based at our Enfield (North London) Data Centre location and may be requested to visit another Data Centre Location on occasion.
About you
- Essential
- Good communication skills
- Strong desire to learn new technologies
- Basic knowledge of the Internet, its structure and basic networking, including experience with TCP/IP networking protocol and applications
- Ability to troubleshoot simple technical issues quickly and effectively with minimum supervision
- Manage and monitor BE's ticketing system including support requests, access requests, etc.
- Desirable
- Some experience with installation and management of Server Hardware is preferable but not essential
- A minimum of 12-18 months experience in a Technical Support or similar role
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues
- Ability to assess and prioritise faults and respond or escalate accordingly
Candidates with experience of Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, Out of Hours Support, ICT Officer will also be considered for this role.
Junior Data Centre Tech Support — Night/Weekend in Enfield employer: Onyx-Conseil
BE DC Connect UK Ltd is an exceptional employer, offering a dynamic work environment that fosters innovation and sustainability in the tech industry. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, alongside a supportive team culture that values collaboration and communication. Located in the vibrant South East, our data centres are equipped with cutting-edge technology, ensuring that our staff can thrive while contributing to meaningful projects in power and digital infrastructure.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Data Centre Tech Support — Night/Weekend in Enfield
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet people who might know about job openings and can give you insider tips on landing that Junior Data Centre Tech Support role.
✨Tip Number 2
Don’t underestimate the power of social media! Follow BE DC Connect UK Ltd on LinkedIn and engage with their posts. This shows your interest in the company and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss basic networking concepts and troubleshooting techniques. We want to see your passion for learning new technologies!
✨Tip Number 4
Practice makes perfect! Conduct mock interviews with friends or family. Focus on your communication skills, as they’re crucial for this role. Remember, we’re looking for team players who can communicate effectively!
We think you need these skills to ace Junior Data Centre Tech Support — Night/Weekend in Enfield
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us see your enthusiasm for technology! Mention any relevant experiences or projects that showcase your interest in the field. We love candidates who are eager to learn and grow with us.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your communication skills and any technical support experience you have. We want to see how you fit into our team and what unique qualities you bring to the table!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, especially since you'll be dealing with technical issues and support requests.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at BE DC Connect UK Ltd.
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Basics
Brush up on your understanding of TCP/IP networking and the Internet's structure. Be ready to discuss how these concepts apply to troubleshooting technical issues, as this will show your foundational knowledge and eagerness to learn.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support request, so think about how you'd communicate effectively with both tech-savvy and non-tech-savvy clients.
✨Demonstrate Team Spirit
This position requires you to work well in a busy team environment. Prepare examples from your past experiences where you collaborated with others to solve problems or improve processes. Highlight your ability to learn quickly and adapt to new challenges.
✨Familiarise Yourself with the Company
Research BE DC Connect UK Ltd and their services. Understanding their focus on clean energy and innovative solutions will help you align your answers with their values and demonstrate your genuine interest in the company and the role.
