Digital Project Manager

Location: Birmingham

Salary: £33,000 - £40,000 per annum

Position: Permanent, Full-Time

Job Summary

This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well‑known mobile app and web app development agency based in Birmingham's well‑known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers. Applicants must already have the right to work in the UK and not require visa sponsorship now or in the future.

Job Role

In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer's experience is at the centre of the role. You’ll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project's deadlines. This role is ideal for a proactive, well‑organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets. This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget. We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable.

Deliverables and Responsibilities

• Deliver end‑to‑end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes.
• Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early.
• Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans.
• Lead and facilitate effective project meetings and communication across email, phone, and in‑person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates.
• Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align.
• Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end‑user needs.
• Manage support workflow by coordinating the ticket system to ensure timely, high‑quality responses to client requests/issues.
• Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members.

About you

• Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision.
• Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents).
• Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well‑written tickets).
• Excellent attention to detail, with the ability to spot “what‑ifs”, knock‑on effects, and wider impacts on scope, time, budget, and quality.
• Strong problem‑solving and risk management skills, identifying issues early and driving practical mitigation.
• Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines.
• Ability to work effectively under pressure and manage competing deadlines while maintaining quality.
• Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel.
• Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support.

Additional Information

The job title and salary offered will be dependent on the candidate's experience and demonstrated capability.