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For Companies At a Glance
- Tasks: Lead digital transformation and oversee operations for a £1 billion organisation.
- Company: Join DWP Digital, a community of 4,500 experts shaping public services for 23 million citizens.
- Benefits: Enjoy flexible working, generous leave, and a Civil Service Pension with 28.97% contributions.
- Why this job: Make a real impact on the future of public services while fostering an inclusive culture.
- Qualifications: Proven senior leadership in digital change and experience managing complex stakeholder relationships required.
- Other info: Opportunity to influence government strategy and build a legacy in digital capability.
The predicted salary is between 84000 - 196000 £ per year.
Digital Chief Operating Officer
Circa £140,000 + employer pension contributions of 28.97%
Location: Your choice of Birmingham, Blackpool, Leeds, Manchester, Newcastle, or Sheffield
Shape the future of digital public services. Lead transformation at scale.
We\’re hiring a newDigital & Transformation Chief Operating Officerto help lead one of the UK\’s most ambitious digital transformations.
DWP Digital is a £1 billion organisation with over 4,500 digital experts. Together, we design, build and run the technology that powers services for23 million citizensand supports90,000 colleaguesacross the Department for Work and Pensions.
We\’re a community driven by purpose and powered by capability. Our mission is to deliverbetter, more efficient, and more resilient public services, and we need your leadership to take us further.
Your role and impact
As our Digital & Transformation COO, you\’ll be at the heart of our transformation. You\’ll bring clarity, pace and precision to how we operate-ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive.
You\’ll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You\’ll be a key voice for DWP Digital-internally, across government, and with partners like GDS and HM Treasury.
This is a role ofreal legacy. You\’ll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come.
You will lead and deliver:
Performance and Planning
- Own the operating model and complete view of Digital Group, ensuring governance, planning and ROI.
- Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans.
- Define and track performance through OKRs and KPIs aligned to departmental strategy.
Governance and Risk
- Lead organisational governance and risk management, identifying and resolving blockers early.
- Represent Digital Group at departmental committees and manage relationships with GIAA.
Finance
- Oversee a £1bn budget and headcount, ensuring financial maturity and value for money.
- Advise the CDIO on strategic, policy and budgetary matters.
Capability and Capacity
- Partner with People & Capability to build a diverse, skilled and empowered workforce.
- Lead talent strategy, professionalisation, and capability development across the group.
Communications and Engagement
- Bring our strategy to life through compelling communications and engagement.
- Foster a culture where people feel informed, inspired and able to do their best work.
The skills, experience and knowledge you\’ll need to demonstrate in your application:
- Proven senior leadership in digital and change within a mission-critical environment.
- Experience influencing and managing complex senior stakeholder relationships level in complex, multi-site organisations.
- A track record of building capability and high-performing teams and cultures through recruitment, coaching, empowerment and development.
- Demonstrable success in delivering business value, innovation and efficiency with significant budget accountability, in increments in line with user need.
- Experience setting strategy and tracking progress against deliverables, with experience using OKRs or KPIs to drive outcomes.
Why join us?
We offer a broad benefits package designed around your wellbeing and work-life balance, including:
- Flexible working patterns, hybrid working and job share options.
- Civil Service Pension with employer contributions of 28.97%.
- Generous annual leave (25-30 days) plus public and privilege days.
- Support for financial wellbeing, travel and lifestyle benefits.
- Health and wellbeing support, including counselling and HASSRA membership.
- Enhanced family leave policies.
- Funded learning and development, including coaching, mentoring and industry-recognised qualifications.
- An inclusive culture with active networks for women, race, disability and more.
Help us build the future of digital public services. Click apply for more information and to start your application on Civil Service Jobs
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Digital and Transformation Chief Operating Officer employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Transformation Chief Operating Officer
✨Tip Number 1
Network with professionals in the digital transformation space. Attend industry events or webinars where you can meet people who are already working in similar roles. This can help you gain insights into the expectations and challenges of the position.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in digital public services. Being knowledgeable about current innovations will not only boost your confidence but also demonstrate your commitment to leading transformation effectively.
✨Tip Number 3
Prepare to discuss your experience with OKRs and KPIs in detail. Think of specific examples where you've successfully implemented these frameworks to drive performance and how they align with strategic goals.
✨Tip Number 4
Showcase your leadership style and how it fosters a high-performing culture. Be ready to share stories about how you've empowered teams and built capability, as this is crucial for the role of COO.
We think you need these skills to ace Digital and Transformation Chief Operating Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and expectations of the Digital and Transformation Chief Operating Officer role. Familiarise yourself with the key skills and experiences required, such as senior leadership in digital environments and managing complex stakeholder relationships.
Tailor Your CV: Craft your CV to highlight relevant experience that aligns with the job description. Focus on your achievements in digital transformation, team building, and budget management. Use specific examples that demonstrate your ability to deliver business value and lead high-performing teams.
Write a Compelling Cover Letter: Your cover letter should not only express your interest in the position but also showcase your understanding of DWP Digital's mission. Discuss how your leadership style and past experiences can contribute to shaping the future of digital public services. Be sure to address how you can bring clarity and precision to their operations.
Highlight Relevant Metrics: When discussing your past roles, include quantifiable metrics that illustrate your success. For example, mention how you improved performance through OKRs or KPIs, or how you managed budgets effectively. This will help demonstrate your capability to oversee a £1 billion budget and ensure financial maturity.
How to prepare for a job interview at Onyx-Conseil
✨Understand the Digital Landscape
Familiarise yourself with the current trends and challenges in digital public services. Be prepared to discuss how your experience aligns with the goals of DWP Digital and how you can contribute to their ambitious transformation plans.
✨Showcase Leadership Experience
Highlight your proven senior leadership skills, especially in digital and change management. Prepare examples that demonstrate your ability to influence complex stakeholder relationships and build high-performing teams.
✨Demonstrate Financial Acumen
Since you'll be overseeing a significant budget, be ready to discuss your experience with financial management. Share specific instances where you've ensured value for money and delivered business value through effective budget oversight.
✨Prepare for Strategic Discussions
Be ready to talk about your approach to setting strategy and tracking progress using OKRs or KPIs. Think of examples where you've successfully driven outcomes and how you plan to bring clarity and precision to DWP Digital's operations.
