At a Glance
- Tasks: Support IT systems and ensure smooth operations in a fast-paced environment.
- Company: Join a dynamic team in a leading manufacturing centre in Stevenage.
- Benefits: Competitive salary, opportunities for growth, and a collaborative work culture.
- Other info: Ideal for tech-savvy individuals looking to advance their careers.
- Why this job: Make a real impact by solving tech issues and supporting your team.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 32000 - 35000 £ per year.
Key Accountabilities:
- Assisting with overseeing the security aspects of the company/project IT set-up including websites that may be hosted internally or externally.
- Liaison with potential and confirmed collaborators and their IT support partners/staff in coming into and operating within the Manufacturing centre.
- Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out.
- Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems.
- Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
- Providing Desktop/Laptop support including Microsoft Office 365 products – Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned.
- Providing investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes.
- Managing service requests, software installations, new computer setups, upgrades, etc.
- Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support of VoIP telephony and Android mobile phones.
- Working with TCP/IP and resolving general networking issues.
Experience:
- Extensive IT/Commercial experience gained within a fast-paced environment.
- Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support.
- Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment.
- Proven experience of 1st/2nd and 3rd line infrastructure support.
- Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies.
- Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Knowledge / Skills / Competencies:
- Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills.
- Able to evaluate complex situations and find solutions for them in a professional manner.
- Ability to manage multiple and varied tasks and prioritize workload with attention to detail.
- Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team.
- Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base.
- A good team player, with strong organisational skills.
- Bachelor’s or master’s degree in computer science, information systems, business administration or related field; or equivalent work experience.
The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability.
Desktop Support Analyst – Stevenage employer: Onyx-Conseil
As a Desktop Support Analyst in Stevenage, you will join a dynamic team that values innovation and collaboration, ensuring a supportive work environment where your contributions are recognised. The company offers competitive salaries, opportunities for professional development, and a culture that encourages continuous learning and growth, making it an excellent choice for those seeking a meaningful career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst – Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting abilities during interviews. Bring examples of past issues you've resolved, especially with Microsoft Office or hardware problems, to impress the hiring team.
✨Tip Number 3
Tailor your approach! When applying for the Desktop Support Analyst role, highlight your experience with VoIP systems and network technologies. Make sure your conversations reflect your understanding of their specific needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Desktop Support Analyst – Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with Microsoft Office 365, hardware troubleshooting, and any relevant project management skills. We want to see how your background fits our needs!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can demonstrate their ability to diagnose and resolve problems effectively, so don’t hold back!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep your application professional. Use clear language and avoid jargon that might confuse us. We want to see your personality shine through while still being appropriate!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, Windows, and any other technologies mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with VoIP systems and networking.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex IT problems in the past. Think about specific situations where you had to diagnose and resolve issues, and be ready to explain your thought process. This will demonstrate your ability to evaluate situations and find effective solutions.
✨Communicate Clearly and Confidently
Since you'll be explaining tech solutions to non-tech staff, practice articulating your thoughts clearly. Use simple language when discussing technical concepts, and be prepared to answer questions in a way that everyone can understand. Good communication is key!
✨Demonstrate Team Spirit
Highlight your ability to work both independently and as part of a team. Share experiences where you collaborated with others to achieve a common goal, especially in a fast-paced environment. Employers love candidates who can fit into their team culture!
