At a Glance
- Tasks: Provide top-notch remote support for telecoms incidents and ensure outstanding service.
- Company: Join Flotek, a fast-growing tech company with a collaborative culture.
- Benefits: Competitive salary, share equity scheme, birthday off, and perks like discounts and social events.
- Other info: Great career growth opportunities and a fun, inclusive work environment.
- Why this job: Be part of a dynamic team making a real impact in the telecoms industry.
- Qualifications: 1-2 years in VoIP support, strong problem-solving skills, and a customer-first mindset.
The predicted salary is between 30000 - 35000 £ per year.
Job Title
Comms Specialist Engineer
Location
- Bridgend or St Asaph
- (Post to Bridgend)
Salary
£30,000 to £35,000 per annum (depending on experience)
Job Type
Full-time, Permanent
Why join Flotek?
Flotek Group is one of the fastest-growing technology companies in the UK, helping small and medium-sized businesses with IT, cyber security and communications technology.
You will join our "Purple Army", a collaborative and fast-paced team that values expertise, trust, recognition and delivering a genuine "Wow" for our partners.
Every employee shares ownership of the group, so you are genuinely invested in our success.
The role
You will be a key point of contact on our comms helpdesk, providing high-quality remote support across Vo IP, connectivity and data networking.
You will resolve issues efficiently, elevate with clear diagnostics where needed, and make sure both our internal teams and partner environments get outstanding service.
This is a full-time, office-based role and you can be based at either our Pencoed office in Bridgend, South Wales, or our St Asaph office in North Wales - whichever suits you best.
You must be able to commute reliably to one of these offices.
We cannot offer sponsorship or relocation assistance, so you must already have the right to work in the UK.
What you will be doing
- Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice.
- Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation.
- Ownership and escalation: Own incidents end to end, aim for First Contact Resolution, and elevate to Comms Specialists or carriers with clear diagnostics.
- Technical troubleshooting: Diagnose Vo IP systems, SIP trunks, handsets, routers, broadband circuits (FTTC, FTTP, So GEA) and internal network connectivity.
- Supplier coordination: Liaise with broadband carriers and hosted voice providers to progress faults and drive timely resolution.
- Service monitoring: Spot and respond to outages, call quality issues, latency and performance concerns before they escalation.
- Continual improvement: Document known issues, workarounds and fixes in the Knowledge Base to speed up future resolution.
- Service communication: Give clear, confident updates to customers and stakeholders, managing expectations during incidents.
- On-call support: Support telecoms services during scheduled weekend and out-of-hours cover, following major incident escalation paths.
What we are looking for
Essential Requirements
- You will be a logical problem-solver with a customer-first mindset who thrives in a busy helpdesk environment.
- 1 to 2 years' experience in a Vo IP or communications support role.
- A good understanding of SIP, RTP, NAT and Vo IP fundamentals.
- Basic knowledge of routing, switching, VLANs and firewall concepts.
- Strong problem-solving skills and the ability to diagnose issues logically.
- Excellent communication skills and a genuine customer-first approach.
- The ability to work effectively in a fast-paced helpdesk environment.
- A desire to grow your skills and progress into more advanced comms engineering roles.
Useful, but not essential
- Exposure to hosted Vo IP platforms such as Gamma, Horizon, Call Switch or Yealink handsets.
- Awareness of Microsoft Teams Phone, Operator Connect and Teams Calling Plans.
- Experience with Dray Tek, Uni Fi, Aruba or Sonic Wall networking solutions.
- Experience using a ticketing system such as Halo PSA.
- Relevant certifications such as Comp TIA Network+ or vendor-specific Vo IP and networking qualifications.
Technologies you will work with
- Voice & Telephony
- Hosted Vo IP: Flo CX (Gamma/Cisco), Flo One, Floline+
- Microsoft Teams Phone and Operator Connect
- SIP trunking (Gamma and Voicehost)
- Yealink handsets and desk phone estates
- Call routing, IVR, call queues and voicemail
- Flo Anywhere and mobile solutions
- Connectivity & Networking
- So GEA, FTTC, FTTP and leased lines
- Dray Tek, Uni Fi and Aruba networking
- Sonic Wall firewalls and VLAN configuration
- Carrier and broadband fault management
- Halo PSA ticketing and service records
- Monitoring tools for call quality and latency
Working pattern
- Monday to Friday, working 8 hours per day between 08:00 and 18:00.
- A 30-minute lunch break each day.
- Weekend on-call support on a shared rotation.
- Office-based at either Pencoed (Bridgend) or St Asaph.
What you will get
- Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie".
- Birthday day off.
- An additional day off for personal life milestones.
- A Give Back Day to support a charity of your choice.
- Perkbox discounts across shopping, gyms, restaurants and more.
- Regular social events and team-building opportunities.
- Career growth pathways into senior communications or network engineering.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Candidates with the experience or relevant job titles of; Telecoms / Vo IP Support Engineer, Telecoms Engineer, Telecoms Support Technician, IT & Telecoms Helpdesk Engineer, Telecoms Support Specialist, Telecoms Helpdesk Engineer may also be considered for this role.
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Telecoms Specialist Engineer in Bridgend employer: Onyx-Conseil
CGI is an exceptional employer that fosters a collaborative and innovative work culture, allowing Senior Full-Stack Engineers to thrive in a hybrid environment across Scotland and Northern Ireland. With a strong focus on employee growth, we provide comprehensive benefits including a competitive salary, excellent pension, private healthcare, and equity options, ensuring our team members are rewarded for their contributions while making a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Specialist Engineer in Bridgend
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Onyx-Conseil and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Onyx-Conseil.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Telecoms Specialist Engineer in Bridgend
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Onyx-Conseil.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Onyx-Conseil.
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
