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For Companies At a Glance
- Tasks: Provide expert IT support and lead complex problem-solving initiatives.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Competitive salary, share equity scheme, birthday off, and discounts on gym memberships.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: 3-5 years in IT support with strong technical skills and a customer-first mindset.
- Other info: Enjoy professional growth opportunities and a collaborative work environment.
The predicted salary is between 28000 - 35000 £ per year.
Location: Pencoed, Bridgend, South Wales
Salary: £28,000 - £35,000 per annum (experience depending)
Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm)
About the Company
Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction.
About the Role
We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites when on-site assistance is needed.
Responsibilities
- Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
- Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution.
- Lead root cause analysis and implement long-term solutions to recurring issues.
- Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
- Maintain and improve internal documentation, processes, and knowledge base articles.
- Deliver on-site support for critical issues and project work as required.
- Collaborate with junior technicians to mentor and support their development.
- Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
- Stay up to date with emerging technologies and recommend improvements to systems and processes.
What we're looking for
- Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment.
- Strong technical knowledge in:
- Windows Server (2016/2019/2022)
- Microsoft 365 administration and support
- Active Directory, Group Policy, DNS/DHCP
- Networking (VLANs, firewalls, routers/switches)
- Virtualisation technologies (Hyper-V, VMware)
- Backup and disaster recovery solutions
Benefits
- Competitive salary of £28,000 - £35,000 per annum (experience depending).
- Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie."
- Day off for your birthday.
- Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events & team building opportunities are available.
- Opportunities for professional growth and development.
Note: Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
Senior IT Helpdesk Technician in Bridgend employer: Onyx-Conseil
Contact Detail:
Onyx-Conseil Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Helpdesk Technician in Bridgend
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on your next big opportunity!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and passion for IT, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews like a pro! Research the company and its values, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals to join our 'Purple Army'. Keep an eye on our job listings and make sure your application shines!
We think you need these skills to ace Senior IT Helpdesk Technician in Bridgend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Helpdesk Technician role. Highlight your relevant experience, especially in 2nd/3rd line support and any specific technologies mentioned in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've tackled complex incidents or led projects. This will help us see your problem-solving abilities in action.
Be Personable: We love a good personality! When writing your cover letter, let your passion for IT shine through. Share why you’re excited about joining Flotek Group and how you align with our values.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it lands in the right hands!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Microsoft 365, and networking. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Flotek Group values a customer-first mindset, so prepare examples of how you've gone above and beyond for clients. Think about times when you've turned a negative experience into a positive one, as this will highlight your interpersonal skills.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations, like handling a critical incident or leading a project. Practise articulating your thought process and the steps you would take to resolve issues, as this demonstrates your proactive approach.
✨Demonstrate Your Team Spirit
Since mentoring junior technicians is part of the role, be prepared to discuss your experience in team settings. Share examples of how you've supported colleagues or contributed to a collaborative environment, which aligns with Flotek's core values.
