At a Glance
- Tasks: Lead a dynamic IT helpdesk team, ensuring top-notch service and support for our partners.
- Company: Join Flotek Group, a fast-growing tech company with a vibrant culture.
- Benefits: Enjoy equity shares, extra days off for milestones, and discounts on gym memberships.
- Other info: Flexible working hours and excellent career progression opportunities await you.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong leadership and technical skills in IT, with a customer-focused mindset.
The predicted salary is between 35000 - 45000 £ per year.
Location: Bridgend, South Wales
Salary: £35,000 - £45,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm)
Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. We deliver every product and service with expertise, passion, and heart.
About the Role: As an IT Helpdesk Manager within Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers. You will be responsible for ensuring the team are delivering high-quality service and support to our partners of their IT environments. This role demands strong technical expertise, client-facing professionalism, the ability to lead and motivate a team and the ability to manage priorities.
Key Responsibilities:
- Reporting to our Head Of Service Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount.
- Develop and implement training programs and initiatives to support the ongoing professional development of team members.
- Champion a partner-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions.
- Collaborate closely with partners to understand their business needs and goals.
- Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements.
- Provide excellent customer service by communicating effectively and professionally with our partners.
- Lead the team from a technical perspective ensuring the correct team resources are available to provide world class service.
- Mentor the Team Leaders to effectively manage day to day operations.
- Setting KPI and metrics to monitor team performance.
What we're looking for:
- A positive attitude with a can do approach to everything!
- A team player with strong leadership skills.
- Have an ICT background within an MSP with experience of leading a team.
- Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products.
- Solid experience in customer service (excellent verbal and written communication skills required).
- Technical expertise in IT infrastructure and systems administration.
- Advanced experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure, Backup Solutions and security firewalls.
- Be commercially aware, including cost analysis and budget preparation.
- Comfortable with using CRM's and documentation solutions.
- Naturally supportive leader.
- Ability to prioritise personal and team workload.
- Holds a Full UK valid driving license.
Benefits:
- Senior EMI Share Equity Scheme - own a slice of the "Purple Pie."
- Day off for your birthday.
- Day off for other life's milestones.
- Give back day to support your chosen charity.
- Savings on gym memberships, shopping and other discounts available through Perkbox.
- Variety of social events & team building opportunities are available.
- Opportunities for professional development and career progression.
Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.
IT Helpdesk Manager in Bridgend employer: Onyx-Conseil
Flotek Group is an exceptional employer located in Bridgend, South Wales, offering a vibrant and collaborative work culture that prioritises employee growth and recognition. With a strong focus on professional development, flexible working hours, and unique benefits such as a Senior EMI Share Equity Scheme and special days off for personal milestones, Flotek empowers its team members to excel while fostering a supportive environment that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Manager in Bridgend
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Onyx-Conseil values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Onyx-Conseil might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Onyx-Conseil!
✨Direct Apply to Onyx-Conseil
Let's not forget to apply directly through the Onyx-Conseil website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Manager in Bridgend
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Onyx-Conseil.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Onyx-Conseil. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Onyx-Conseil
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
