At a Glance
- Tasks: Lead and enhance IT support services for a vibrant community of students and staff.
- Company: Join University College Birmingham, a TEF Silver rated institution committed to innovation.
- Benefits: Generous leave, excellent pension, subsidised healthcare, and professional development opportunities.
- Other info: Dynamic environment with a focus on safeguarding and continuous improvement.
- Why this job: Make a real impact on digital transformation and empower learning through technology.
- Qualifications: Proven leadership in IT service roles with experience in managing high-performing teams.
The predicted salary is between 48822 - 56535 € per year.
Location: Birmingham
Salary: £48,822 - £56,535 per annum
Job type: Permanent, Full time
UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating.
The Role
University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery.
As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards.
The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and led high performing teams, projects and change across institutions.
Benefits
- Generous allocation of annual leave
- 29 days' paid leave per year
- 12 Bank Holidays & Concessionary Days
- Excellent Local Government Pension Scheme
- Employer Contributions - 20.9%
- Subsidised private healthcare provided by Aviva including a Digital GP Service.
- Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
- Annual health MOTs with our Registered Nurse
- Excellent staff development opportunities including professional qualification sponsorship
- A variety of salary sacrifice schemes including technology and cycle.
- Heavily-subsidised on-site car parking in central Birmingham
- Free on-site gym membership
Extra Information
All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.
Head of IT Support Services in Birmingham employer: Onyx-Conseil
University College Birmingham is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With generous benefits such as a robust pension scheme, subsidised healthcare, and extensive development opportunities, staff are empowered to thrive in their roles while contributing to a dynamic educational community in the heart of Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Support Services in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at UCB or similar institutions. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching UCB's digital transformation initiatives. Show us that you understand our goals and how your experience aligns with our mission to deliver outstanding digital services.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experiences managing high-performing teams and leading change. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at UCB.
We think you need these skills to ace Head of IT Support Services in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Support Services role. Highlight your leadership experience in IT service roles and any projects you've managed that align with the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've led high-performing teams and contributed to digital transformation in previous roles.
Showcase Relevant Experience:In your application, emphasise your substantial experience in IT support services. Mention any relevant qualifications or certifications that demonstrate your expertise in managing technical support services.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Onyx-Conseil
✨Know Your Stuff
Make sure you brush up on the latest trends in IT support services. Understand the key responsibilities of the role and be ready to discuss how your experience aligns with their needs. Familiarise yourself with digital transformation initiatives and how they impact IT support.
✨Showcase Leadership Skills
As a Head of IT Support Services, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams, managed projects, and implemented change in previous roles. Highlight your ability to inspire and motivate others.
✨Align with Their Values
University College Birmingham values excellence in teaching and learning. Be prepared to discuss how you can contribute to their mission and align your approach to IT support with their institutional priorities. Show that you understand their commitment to service excellence.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about their current IT challenges, future projects, and team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
