At a Glance
- Tasks: Lead social commerce strategies and manage client relationships on TikTok.
- Company: Onyx, a pioneering agency founded by ex-TikTok employees.
- Benefits: Performance bonuses, health cash plan, hybrid working, and wellness benefits.
- Other info: Exciting growth opportunities in a relaxed and inclusive environment.
- Why this job: Join a dynamic team shaping the future of social commerce on TikTok.
- Qualifications: 2+ years in social commerce with strong leadership and analytical skills.
The predicted salary is between 47250 - 57750 £ per year.
Onyx is the agency designed for TikTok, founded by ex-TikTok employees and industry leaders. Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our client team! We’re looking for an Account Director who has extensive experience in social commerce, specifically across TikTok Shop operations, Lives and Ads strategy and management. You must show real passion for educating clients about the opportunities in the social commerce space, be a strong people manager and be experienced in delivering results for clients.
You will:
- Understand our clients’ business requirements and act as their strategic advisor on Social Commerce and TikTok Shop performance.
- Build great relationships with our senior clients, up to Marketing Director and CMO level and lead informative and effective client meetings.
- Hire, manage, and develop account management team members.
- Define and manage exceptional client delivery processes from onboarding to optimisation and reporting.
- Work with your client team to optimise our clients' social commerce activity and drive sales and profitability on campaigns.
- Use advanced data analytics to identify areas of growth, and test and learn within your client portfolio.
- Define and deliver Live strategies to achieve client objectives, working closely with our Studio team on high quality delivery.
- Work closely with our organic social team to integrate operations and organic content strategies and goals.
- Manage and reconcile client budgets and spend and support our Finance team to manage client and creator invoice and billing processes.
- Stay up to date with industry and platform developments and share industry best practice across the business.
- Continually innovate for and work closely with our business founders to evolve the Onyx proposition.
What you will bring
Onyx is a scale-up business which means we are looking for people with a growth mindset and entrepreneurial spirit who can play a key role in helping us to create long-term client relationships, drive our business metrics, build an enviable culture and have fun along the way.
Essential skills for the role:
- Extensive (2+ years minimum) experience of defining and managing social commerce strategies, specifically in TikTok Shop operations and Lives management within an agency or brand environment.
- Proven ability to manage and meet TikTok GMV and brand objectives and targets, and confident discussing commerce strategies with senior client stakeholders up to CMO level.
- Advanced excel, data analysis and mathematical skills to enable client campaign optimisation and reporting, and budget management and reconciliation.
- Deep interest in and insight into digital marketing industry trends and able to educate clients on the sector.
- An inspiring and empathetic leadership style with experience managing and developing an account or delivery team, including recruitment and objective setting.
- A logical and detail-focused approach to process design and improvement, including strong AI skills to deliver improvement and development at scale.
- The ability to think and work independently in a start-up environment but with strong collaboration skills.
- Natural tenacity to solve problems, overcome conflict and get things done.
- Excellent presentation skills to include advanced PPT/Google Slides skills to create and deliver professional and effective content for client meetings.
- Strong educational background to degree level or equivalent.
Additional skills a bonus:
- Experience in organic social.
- STEM degree or A-levels preferred.
- Additional European language from German, Spanish, Italian, & French.
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
- Pension contributions.
- Performance bonus.
- Health Cash Plan.
- Hybrid working environment- 3 days a week in London office.
- 2 weeks ‘work from anywhere’ allowance.
- Health and Wellness benefits.
- Home office/mobile/broadband allowance.
- A high level of responsibility, autonomy and opportunity for growth.
Please let us know if you require any accommodations to fully participate in the interview process.
Social Commerce Account Director employer: Onyx Commerce
Onyx Commerce is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters creativity and collaboration. With a focus on employee growth, we provide ample opportunities for professional development and skill enhancement, particularly in the fast-evolving field of social commerce. Our hybrid working model ensures flexibility, allowing you to thrive both in the office and remotely while being part of a supportive team dedicated to driving success for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Social Commerce Account Director
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Onyx Commerce.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Onyx Commerce!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Onyx Commerce, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Onyx Commerce or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Commerce Account Director
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Onyx Commerce:Before hitting send, make sure to tailor your application specifically to Onyx Commerce! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Onyx Commerce
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
