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- Tasks: Manage TikTok Live operations, build client relationships, and drive performance strategies.
- Company: Onyx, a pioneering agency founded by ex-TikTok employees.
- Benefits: Competitive salary, hybrid work, health benefits, and generous holiday allowance.
- Other info: Exciting growth opportunities in a relaxed, inclusive environment.
- Why this job: Join a dynamic team shaping the future of social commerce on TikTok.
- Qualifications: 2+ years in social commerce, strong client management, and data analysis skills.
The predicted salary is between 40000 - 50000 £ per year.
About Onyx
Onyx is the agency designed for TikTok. We are founded by ex-TikTok employees and industry leaders. There is a huge shift in the media landscape as a new generation of consumers engages with social media to research products and shape their buying decisions, rather than searching in traditional channels. Our mission is to guide brands on how they can maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business.
About The Role
We’re expanding our Live team. We’re looking for a TikTok Live Operations Account Manager to lead the day-to-day management and performance of our Live-only clients across TikTok Shop. This is a client-facing role focused on building strong relationships, delivering best-in-class Live strategies, and driving measurable commercial outcomes. You will own the full lifecycle of Live performance – from planning and execution through to reporting and optimisation.
You will:
- Act as the day-to-day strategic partner for clients, aligning Live activity to business objectives
- Build and maintain strong client relationships, leading regular communications and weekly business reviews
- Deliver clear, insight-led reporting with actionable recommendations to improve performance
- Own end-to-end Live strategy, planning and execution across your client portfolio
- Define and implement sales tactics (offers, urgency mechanics, pricing strategy) to drive conversion
- Develop engagement strategies to maximise retention, interaction and in-Live conversion
- Lead product strategy including SKU selection, assortment planning and promotional cadence
- Shape Live storytelling to strengthen brand positioning and drive commercial outcomes
- Support presenter selection, briefing and ongoing performance optimisation
- Collaborate with studio and production teams on set design and execution quality
- Continuously test, learn and iterate on Live formats, content and performance levers
- Analyse performance data (GMV, CVR, AOV, engagement) to identify growth opportunities
- Ensure seamless operational delivery and consistency across all Live sessions
- Stay ahead of platform updates and industry trends, applying best practice across clients
What you will bring
Onyx is a scale-up business, so we are looking for individuals with a proactive mindset, strong ownership, and a passion for delivering exceptional client outcomes in a fast-moving environment.
Essential skills for the role:
- 2+ years’ experience in social commerce, Live commerce, or TikTok Shop within an agency or brand environment
- Proven experience managing client relationships and delivering against performance targets (e.g. GMV, conversion, engagement)
- Strong understanding of Live selling mechanics, including sales tactics, engagement strategies, and conversion drivers
- Experience planning and executing Live content, ideally including presenter briefing and product selection
- Confident in analysing performance data and translating this into actionable insights and client recommendations
- Excellent communication and presentation skills, with experience leading client calls and reporting
- Strong organisational skills with the ability to manage multiple clients and priorities simultaneously
- A commercial mindset with a focus on driving revenue and profitability for clients
- Ability to work both independently and collaboratively within a fast-paced, scale-up environment
- High attention to detail and a structured approach to planning and execution
- A proactive, solutions-oriented attitude with the ability to identify and resolve challenges quickly
Additional skills a bonus:
- STEM degree, A-levels or equivalent preferred
- Additional European languages, Mandarin or Korean
What we can offer
Onyx is an entrepreneurial and innovative business operating in a pioneering sector. All of our team members can make a huge contribution at this early stage of our business growth, challenge themselves and others, work with like-minded individuals, and learn a lot in an exciting, relaxed and inclusive environment.
We offer:
- Competitive salary
- Pension contributions
- Performance bonus
- Health Cash Plan
- Hybrid working environment - 3 days a week in London office
- 25 days holiday (plus bank holidays)
- 2 weeks ‘work from anywhere’ allowance
- Health and Wellness benefits
- Home office/mobile/broadband allowance
- Volunteer days
- A high level of responsibility, autonomy and opportunity for growth
Please let us know if you require any accommodations to fully participate in the interview process.
TikTok Live Operations Account Manager in London employer: Onyx Commerce
Contact Detail:
Onyx Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TikTok Live Operations Account Manager in London
✨Tip Number 1
Get to know TikTok inside out! Familiarise yourself with the platform's features, trends, and best practices. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Onyx on LinkedIn. A friendly chat can give you insider info and might even lead to a referral. We all know how valuable those can be!
✨Tip Number 3
Prepare for the interview by practising common questions related to Live operations and client management. Think about specific examples from your past experiences that demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Onyx.
We think you need these skills to ace TikTok Live Operations Account Manager in London
Some tips for your application 🫡
Show Your Passion for TikTok: When you're writing your application, let your enthusiasm for TikTok and social commerce shine through. We want to see that you understand the platform and its potential, so share any relevant experiences or insights that demonstrate your passion.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of TikTok Live Operations Account Manager. We love seeing candidates who take the time to connect their background with our mission and the specific responsibilities outlined in the job description.
Be Data-Driven: Since this role involves analysing performance data, include examples of how you've used data to drive decisions in past roles. We appreciate candidates who can translate numbers into actionable insights, so don’t shy away from showcasing your analytical skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Onyx Commerce
✨Know Your TikTok Inside Out
Before the interview, dive deep into TikTok's features, especially around Live commerce. Familiarise yourself with recent trends, successful campaigns, and how brands are leveraging TikTok Shop. This will show your passion for the platform and your readiness to contribute.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific instances where you delivered measurable results, like increased engagement or conversion rates. This will demonstrate your ability to align Live activities with business objectives.
✨Be Data-Driven
Brush up on your analytical skills! Be ready to discuss how you've used performance data to inform strategies in previous roles. Bring insights on key metrics like GMV and CVR, and think about how you can apply this knowledge to improve client outcomes at Onyx.
✨Engage with Live Selling Mechanics
Understand the ins and outs of Live selling tactics. Be prepared to discuss how you would approach product selection, pricing strategies, and engagement techniques. Showing that you can think strategically about these elements will set you apart as a candidate.