At a Glance
- Tasks: Lead social commerce strategies and manage client relationships on TikTok Shop.
- Company: Onyx, a dynamic agency founded by ex-TikTok employees.
- Benefits: Competitive salary, hybrid work, wellness benefits, and generous holiday allowance.
- Other info: Opportunity for growth in a vibrant start-up culture.
- Why this job: Join a fast-growing team and shape the future of social commerce.
- Qualifications: 2+ years in social commerce with strong leadership and analytical skills.
The predicted salary is between 60000 - 75000 € per year.
We're expanding our client team! We're looking for an Account Director who has extensive experience in social commerce, specifically across TikTok Shop operations, Lives, and Ads strategy and management. You must show real passion for educating clients about the opportunities in the social commerce space, be a strong people manager, and be experienced in delivering results for clients. We are a scale‑up business, looking for people with a growth mindset and entrepreneurial spirit who can build long‑term client relationships, drive our business metrics, and create an enviable culture.
Responsibilities
- Understand our clients' business requirements and act as their strategic advisor on TikTok Shop performance.
- Build great relationships with senior clients up to Marketing Director and CMO level and lead effective client meetings.
- Hire, manage, and develop account management team members.
- Define and manage exceptional client delivery processes from onboarding to optimisation and reporting.
- Work with your client team to optimise clients' social commerce activity and drive sales and profitability on campaigns.
- Use advanced data analytics to identify growth opportunities and test and learn within your portfolio.
- Define and deliver Live strategies to achieve client objectives, working closely with the Studio team on high‑quality delivery.
- Collaborate with the organic social team to integrate operations and content strategies and goals.
- Manage and reconcile client budgets and spend, and support Finance with client and creator invoice and billing processes.
- Stay up to date with industry and platform developments and share best practice across the business.
- Continually innovate with the founders to evolve the Onyx proposition.
Qualifications
- Extensive (2+ years minimum) experience defining and managing social commerce strategies, specifically in TikTok Shop operations and Lives within an agency or brand environment.
- Proven ability to manage and meet TikTok GMV and brand objectives, and confidence discussing commerce strategies with senior stakeholders up to CMO level.
- Advanced Excel, data analysis, and mathematical skills for campaign optimisation, reporting, and budget management.
- Deep interest in digital marketing trends and ability to educate clients on the sector.
- Inspiring and empathetic leadership style with experience managing and developing a team, including recruitment and objective setting.
- Strong educational background at degree level or equivalent.
- Excellent presentation skills, including advanced PowerPoint/Google Slides for client meetings.
- Ability to work independently in a start‑up environment while collaborating effectively.
- Natural tenacity to solve problems, overcome conflict, and get things done.
- Logical and detail‑focused approach to process design and improvement.
Additional skills (bonus): experience in organic social, STEM degree or A‑levels preferred, additional European language (German, Spanish, Italian, or French).
Benefits
- Competitive salary.
- Pension contributions.
- Performance bonus.
- Health Cash Plan.
- Hybrid working environment – 3 days a week in London office.
- 25 days holiday (plus bank holidays).
- 2 weeks 'work from anywhere' allowance.
- Health and Wellness benefits.
- Home office/mobile/broadband allowance.
- Volunteer days.
- A high level of responsibility, autonomy, and opportunity for growth.
Onyx is the agency designed for TikTok. We are founded by ex‑TikTok employees and industry leaders. Our mission is to guide brands on how to maximise the exploding social commerce opportunity on TikTok and drive meaningful results for their business. Please let us know if you require any accommodations to fully participate in the interview process.
Account Director in City of Westminster employer: Onyx Commerce
Onyx is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about social commerce. With a strong focus on employee growth, we offer competitive salaries, performance bonuses, and a hybrid working environment, allowing you to thrive both personally and professionally. Join us in our London office and be part of a team that values autonomy, creativity, and the opportunity to make a significant impact in the rapidly evolving TikTok landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in City of Westminster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those who are already working in social commerce. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that Account Director role!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to share your insights on TikTok Shop operations and social commerce strategies. This will not only demonstrate your knowledge but also your passion for the field.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and client relationships. Think about how you can showcase your leadership style and problem-solving skills, as these are key for an Account Director role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who fit our culture and values. Plus, applying directly shows your enthusiasm for joining our team at Onyx!
We think you need these skills to ace Account Director in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for social commerce shine through! We want to see how much you care about educating clients and driving results in this exciting space.
Tailor Your Experience:Make sure to highlight your relevant experience with TikTok Shop operations and Lives. We’re looking for someone who can connect the dots between your past roles and what we do here at StudySmarter.
Be Personable:Remember, we value strong relationships! Use your application to showcase your people management skills and how you’ve built rapport with clients and teams in the past.
Keep It Professional Yet Friendly:While we love a casual vibe, your application should still reflect professionalism. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for our team!
How to prepare for a job interview at Onyx Commerce
✨Know Your TikTok Inside Out
Make sure you’re well-versed in TikTok Shop operations, Lives, and Ads strategy. Familiarise yourself with the latest trends and features on the platform, as this will show your passion and expertise during the interview.
✨Showcase Your People Management Skills
Prepare examples of how you've successfully managed and developed teams in the past. Highlight your leadership style and how it aligns with building strong client relationships, as this is crucial for the Account Director role.
✨Be Data-Driven
Brush up on your advanced Excel and data analysis skills. Be ready to discuss how you’ve used data to optimise campaigns and drive sales, as this will demonstrate your ability to meet client objectives effectively.
✨Prepare for Client Conversations
Think about how you would approach discussions with senior stakeholders, like Marketing Directors and CMOs. Practice articulating your strategies clearly and confidently, as this will be key in establishing trust and credibility with clients.
